{"id":13580,"date":"2021-11-03T12:02:56","date_gmt":"2021-11-03T11:02:56","guid":{"rendered":"https:\/\/radovanac.com\/?page_id=13580"},"modified":"2026-07-31T19:22:32","modified_gmt":"2026-07-31T17:22:32","slug":"general-terms-and-conditions-of-business","status":"publish","type":"page","link":"https:\/\/radovanac.com\/sr\/general-terms-and-conditions-of-business","title":{"rendered":"Op\u0161ti uslovi poslovanja"},"content":{"rendered":"

OP\u0160TI USLOVI POSLOVANJA<\/b><\/b><\/p>\n

C\u030clan 1.<\/b><\/p>\n

Op\u0161tim uslovima poslovanja RDVNC \u2022 Language Learning \u2013 Pru\u017eaoca usluga \u2013 (u daljem tekstu Op\u0161ti uslovi) utvr\u0111uju se:<\/p>\n

    \n
  • standardni uslovi poslovanja koji su primenjivi na Pru\u017eaoca usluga;<\/li>\n
  • Op\u0161ti uslovi za uspostavljanje odnosa izme\u0111u Klijenata i Pru\u017eaoca usluge;<\/li>\n
  • postupak komunikacije izme\u0111u Klijenata i Pru\u017eaoca usluge;<\/li>\n
  • Op\u0161ti uslovi za obavljanje usluga izme\u0111u Klijenata i Pru\u017eaoca usluge;<\/li>\n
  • Op\u0161ti uslovi vezani za proizvode Pru\u017eaoca usluge i cene usluga prema svim Klijentima, pravnim i fizickim licima;<\/li>\n
  • prava klijenata, vezana za usluge koje pru\u017ea Pru\u017ealac usluge, kao i uslovi i nac\u030cin ostvarivanja tih prava;<\/li>\n
  • druga pitanja od interesa za poslovanje Pru\u017eaoca usluga sa Klijentima.<\/li>\n<\/ul>\n

    Sastavni deo ovih Op\u0161tih uslova poslovanja su cenovnici kojima se utvr\u0111uju naknade i drugi tro\u0161kovi koje Pru\u017ealac usluga naplac\u0301uje Klijentima, pravnim i fizic\u030ckim licima, za svoje usluge.<\/span><\/p>\n

    Op\u0161tim uslovima Pru\u017ealac usluga defini\u0161e prava i obaveze korisnika svojih usluga \u2013 Klijenata, kao i svoja prava i obaveze prilikom pru\u017eanja usluga.<\/p>\n

    Op\u0161tim uslovima Pru\u017ealac usluga obezbe\u0111uje primenu dobrih poslovnih obic\u030caja, dobre poslovne prakse i korektan odnosa prema Klijentima, kao i uskla\u0111enost Op\u0161tih uslova sa zakonodavstvom Republike Srbije i va\u017eecim propisima vezanim za odre\u0111enu oblast.<\/p>\n

    C\u030clan 2.<\/b><\/p>\n

    U sluc\u030caju da za poslovni odnos izme\u0111u Klijenta i Pru\u017eaoca usluga nije predvi\u0111eno zakljuc\u030cenje ugovora, Pru\u017ealac usluga je du\u017ean da Klijentu omoguc\u0301i uvid u Op\u0161te uslove, na taj nac\u030cin \u0161to c\u0301e mu iste uruc\u030citi, saop\u0161titi (za sluc\u030caj da Klijent nije u moguc\u0301nosti da proc\u030cita Op\u0161te uslove iz objektivnih razloga) ili na drugi nac\u030cin uc\u030ciniti dostupnim (preko Internet stranice Pru\u017eaoca usluga, u okviru aplikacija koje se odnose na pojedine usluge i sl.).<\/p>\n

    Ukoliko Klijent prihvati da se ostvari realizacija poslovnog odnosa izme\u0111u njega i Pru\u017eaoca usluga, smatra se da je upoznat sa Op\u0161tim uslovima.<\/p>\n

    Smatra se da prihvatanjem poslovne ponude i uplatom za izvr\u0161ene usluge Klijent prihvata Op\u0161te uslove, i da je upoznat sa njima u potpunosti.<\/p>\n

    Ukoliko Klijent ne prihvati Op\u0161te uslove ne mo\u017ee se realizovati poslovni odnos izmedju Klijenta i Pru\u017eaoca usluga.<\/p>\n

    Za sluc\u030cajeve neuskla\u0111enosti odredbi zakljuc\u030cenog ugovora i akata Pru\u017eaoca usluga, obavezujuc\u0301e su prvenstveno odredbe zakljuc\u030cenog Ugovora, zatim odredbe Op\u0161tih uslova poslovanja, te odredbe drugih akata Pru\u017eaoca usluga i pravilnika kojima se bli\u017ee defini\u0161u odre\u0111ene oblasti poslovanja, a koje su u funkciji sprovo\u0111enja Op\u0161tih uslova.<\/p>\n

    Op\u0161ti akti kojima se defini\u0161u uslovi poslovanja i njihove izmene i dopune, Pru\u017ealac usluga istic\u030ce na nac\u030cin i u rokovima u skladu sa propisima. Navedena akta se objavljuju na vidnom mestu, u objektima Pru\u017eaoca usluga i\/ili na internet prezentaciji, te se smatra da je Klijent upoznat sa sadr\u017einom akata Pru\u017eaoca usluga objavljenih na ovaj nac\u030cin.<\/p>\n

    C\u030clan 3.<\/b><\/p>\n

    Op\u0161ti uslovi primenjuju se na odnose izme\u0111u Klijenta i Pru\u017eaoca usluga po osnovu:<\/p>\n

      \n
    • ponude, zahteva ili druge vrste pristupnice ili obrasca Pru\u017eaoca usluga potpisane od strane Klijenta,<\/li>\n
    • pisanog ugovora izme\u0111u Klijenta i Pru\u017eaoca usluga,<\/li>\n
    • drugih oblika poslovne saradnje izme\u0111u Klijenta i Pru\u017eaoca usluga, gde se ne zakljuc\u030cuje ugovor u skladu sa propisima i aktima Pru\u017eaoca usluga.<\/li>\n<\/ul>\n

      KLIJENTI Pru\u017eaoca usluga<\/b><\/b><\/p>\n

      C\u030clan 4.<\/b><\/p>\n

      Klijent Pru\u017eaoca usluga je bilo koje lice (pravno lice, preduzetnik, fizic\u030cko lice) koje koristi ili je koristilo usluge Pru\u017eaoca usluga, lice koje se obratilo Pru\u017eaocu usluga radi kori\u0161c\u0301enja njegovih usluga i koje je Pru\u017ealac usluga kao takvo identifikovao.<\/p>\n

      Pru\u017ealac usluga slobodno odluc\u030cuje o saradnji sa Klijentima, odnosno slobodno odluc\u030cuje da li c\u0301e stupiti u poslovni odnos sa Klijentom.<\/p>\n

      C\u030clan 5.<\/b><\/p>\n

      Klijent mo\u017ee od Pru\u017eaoca usluga da tra\u017ei odgovarajuc\u0301a obja\u0161njenja i usmene instrukcije koje se odnose na primenu Op\u0161tih uslova, a Pru\u017ealac usluga je du\u017ean da mu pru\u017ei predmetna obja\u0161njenja i instrukcije, kao i da mu, na njegov zahtev, iste dostavi u pisanoj formi ili na drugom trajnom nosac\u030cu podataka ili, uruc\u030ci lic\u030cno u svojim objektima. Tako\u0111e, Klijent ima pravo da zahteva od Pru\u017eaoca usluga pisane informacije o onim Op\u0161tim uslovima koji su u vezi za uslugu za koju je zainteresovan ili koji su u vezi sa poslovnim odnosom koji ima sa Pru\u017eaocem usluga.<\/p>\n

      C\u030clan 6.<\/b><\/p>\n

      U toku trajanja poslovnog odnosa sa Pru\u017eaocem usluga, Klijent ima pravo da bez naknade, dobije u pisanoj formi, informacije, podatke i instrukcije koji su u vezi s njegovim poslovnim odnosom sa Pru\u017eaocem usluga, a na nac\u030cin koji je razumljiv za Klijenta. Navedeno se ne odnosi na posebne zahteve Klijenta kojima Pru\u017ealac usluga potvr\u0111uje ili overava odre\u0111ene podatke, a koji se zahtevaju u posebnu svrhu prikaza, potvrde i sl., za koje je cenovnicima i drugim slic\u030cnim internim aktima Pru\u017eaoca usluga propisana odre\u0111ena naknada.<\/p>\n

      Klijent ima pravo na obave\u0161tavanje o stanju predmeta kojim se realizuju njegovi zahtevi, terminima kurseva, o sluc\u030cajevima u kojima se mo\u017ee promeniti visina njegove obaveze, na koji nac\u030cin i pod kojim uslovima, ali i o svim ostalim podacima iz poslovnog odnosa sa Pru\u017eaocem usluga. Ukoliko se menja visina naknade za dogovorene usluge, Klijent je u obavezi da se izjasni pismenim putem ukoliko \u017eeli da odustane od nove ponude, u suprotnom se smatra da prihvata novu ponudu i da je saglasan sa njom. Rok za slanje pisanog odgovora kojim se Klijent izja\u0161njava da odustaje od nove ponude je 24 c\u030casa od trenutka prijema obave\u0161tenja, ukoliko nije druga\u010dije navedeno u obave\u0161tenju.<\/p>\n

      C\u030clan 7.<\/b><\/p>\n

      Klijent je u obavezi da prilikom obavljanja poslovnog odnosa sa Pru\u017eaocem usluga ostavi svoje lic\u030cne podatke u cilju ostvarenja poslovnog odnosa sa Pru\u017eaocem usluga.<\/p>\n

      U cilju uspostavljanja i odr\u017eavanja poslovnog odnosa sa Klijentom, u svojstvu rukovaoca podacima o lic\u030cnosti, a u skladu sa odredbama Zakona o za\u0161titi podataka o lic\u030cnosti, Pru\u017ealac usluga ima obavezu i poslovnu potrebu da u svojoj bazi podataka poseduje i obra\u0111uje odre\u0111ene podatke koji se odnose na Klijenta, a koji se u skladu sa Zakonom, smatraju podacima o lic\u030cnosti. Podaci o Klijentima su pohranjeni i c\u030cuvaju se u elektronskim i drugim bazama podataka Pru\u017eaoca usluga i koriste se iskljuc\u030civo od strane Pru\u017eaoca usluga, lica anga\u017eovanih od strane Pru\u017eaoca usluga i drugih lica koja zbog prirode posla imaju pristup tim podacima, a u sluc\u030caju potrebe, i od strane dr\u017eavnih organa i pravnih lica povezanih sa Pru\u017eaocem usluga.<\/p>\n

      Pru\u017ealac usluga mo\u017ee da zatra\u017ei i obra\u0111uje sledec\u0301e podatke Klijenata (fizic\u030ckih lica, preduzetnika kao i fizic\u030ckih lica koja su u svojstvu vlasnika, zastupnika, prokuriste ili drugog ovla\u0161c\u0301enog lica ili c\u030clana uprave pravnog lica):<\/p>\n

      \u2022 Ime i prezime, ime jednog roditelja, privatni i slu\u017ebeni broj telefona (mobilni i fiksni), adresa stanovanja, privatna i slu\u017ebena e-mail adresa, datum i mesto ro\u0111enja, JMBG, broj i kopiju lic\u030cnih isprava, zvanje, zanimanje, naziv poslodavca, brac\u030cni i porodic\u030cni status, svojstvo u pravnom licu, podatke o c\u030clanovima porodic\u030cnog domac\u0301instva (svojstvo, radnopravni status i datum ro\u0111enja). Pru\u017ealac usluga mo\u017ee tra\u017eiti i druge podatke koji se odnose na Klijenta za realizaciju poslovnog odnosa u skladu sa propisima i zakonima koji reguli\u0161u tu materiju.<\/span><\/p>\n

      Zakljuc\u030cenjem ugovora ili Prihvatanjem Op\u0161tih uslova, Klijent daje svoj pristanak Pru\u017eaocu usluga da vr\u0161i obradu njegovih podataka, u skladu sa ovim c\u030clanom Op\u0161tih uslova.<\/p>\n

      Ukoliko Klijent ne \u017eeli da se pojedini njegovi podaci obra\u0111uju, neophodno je da sa tim upozna Pru\u017eaoca usluga prilikom zasnivanja poslovnog odnosa ili naknadno, pisanim putem.<\/p>\n

      C\u030clan 8.<\/b><\/p>\n

      Klijent mo\u017ee tra\u017eiti od Pru\u017eaoca usluga na uvid odre\u0111ene podatke, kao i kopiju podataka iz poslovnog odnosa, u skladu sa odredbama Zakona o za\u0161titi podataka o lic\u030cnosti:<\/p>\n

      \u2022 Pru\u017ealac usluga je u obavezi da izda obave\u0161tenje Klijentu bez odlaganja, a najkasnije u roku od 15 dana od dana podno\u0161enja zahteva za obave\u0161tenje.<\/p>\n

      \u2022 Pru\u017ealac usluga je u obavezi da bez odlaganja, a najkasnije u roku od 30 dana od dana prijema urednog zahteva za uvid, odnosno za izdavanje kopije, omoguc\u0301i Klijentu da izvr\u0161i uvid, odnosno da mu izda kopiju.<\/p>\n

      \u2022 Zahtev za obave\u0161tenje, uvid i kopiju podnosi se Pru\u017eaocu usluga u pisanoj formi, putem redovne po\u0161te, elektronskim putem ili neposredno, u poslovnim prostorijama Pru\u017eaoca usluga.<\/p>\n

      \u2022 U sluc\u030caju da smatra da je postupanjem Pru\u017eaoca usluga povre\u0111eno njegovo pravo na obave\u0161tenje, uvid i kopiju podataka o lic\u030cnosti, Klijent ima pravo na \u017ealbu, koju u skladu sa zakonom podnosi Povereniku za informacije od javnog znac\u030caja i za\u0161titu podataka o lic\u030cnosti.<\/p>\n

      Tro\u0161kovi davanja na uvid odre\u0111enih podataka i kopija padaju na teret Klijenta.<\/p>\n

      U skladu sa odredbama Zakona o za\u0161titi podataka o lic\u030cnosti, Klijent ima sledec\u0301a prava:<\/p>\n

      Pravo na obave\u0161tenje o obradi<\/b><\/p>\n

      Klijent ima pravo da zahteva da ga rukovalac istinito i potpuno obavesti o tome:<\/p>\n

      1) da li rukovalac obra\u0111uje podatke o njemu i koju radnju obrade vr\u0161i;<\/p>\n

      2) koje podatke obra\u0111uje o njemu;<\/p>\n

      3) od koga su prikupljeni podaci o njemu, odnosno ko je izvor podataka;<\/p>\n

      4) u koje svrhe obra\u0111uje podatke o njemu;<\/p>\n

      5) po kom pravnom osnovu obra\u0111uje podatke o njemu;<\/p>\n

      6) u kojim zbirkama podataka se nalaze podaci o njemu;<\/p>\n

      7) ko su korisnici podataka o njemu;<\/p>\n

      8) koje podatke, odnosno koje vrste podataka o njemu koriste;<\/p>\n

      9) u koje svrhe se koriste podaci o njemu;<\/p>\n

      10) po kom pravnom osnovu koristi podatke o njemu;<\/p>\n

      11) kome se podaci prenose;<\/p>\n

      12) koji podaci se prenose;<\/p>\n

      13) u koje svrhe se podaci prenose;<\/p>\n

      14) po kom pravnom osnovu se podaci prenose;<\/p>\n

      15) u kom vremenskom periodu se podaci obra\u0111uju.<\/span><\/p>\n

      Pravo na uvid<\/b><\/p>\n

      Klijent ima pravo da od rukovaoca zahteva da mu stavi na uvid podatke koji se na njega odnose. Pravo na uvid u podatke koji se na njega odnose obuhvata pravo na pregled, c\u030citanje i slu\u0161anje podataka, kao i pravljenje zabele\u017eaka.<\/p>\n

      Pravo na kopiju<\/p>\n

      Klijent ima pravo da od rukovaoca zahteva kopiju podatka koji se na njega odnosi. Rukovalac izdaje kopiju podatka (fotokopiju, audio kopiju, video kopiju, digitalnu kopiju i sl.) u obliku u kojem se informacija nalazi, odnosno u drugom obliku ako bi u obliku u kome se informacija nalazi licu bila nerazumljiva. Klijent snosi nu\u017ene tro\u0161kove izrade i predaje kopije podatka.<\/p>\n

      Prava klijenta povodom izvr\u0161enog uvida<\/b><\/p>\n

      Klijent ima pravo da od rukovaoca zahteva ispravku, dopunu, a\u017euriranje, brisanje podataka, kao i prekid i privremenu obustavu obrade. Klijent ima pravo na brisanje podataka ako:<\/p>\n

      1) svrha obrade nije jasno odre\u0111ena;<\/p>\n

      2) je svrha obrade izmenjena, a nisu ispunjeni uslovi za obradu za tu izmenjenu svrhu;<\/p>\n

      3) je svrha obrade ostvarena, odnosno podaci vi\u0161e nisu potrebni za ostvarivanje svrhe;<\/p>\n

      4) je nac\u030cin obrade nedozvoljen;<\/p>\n

      5) podatak spada u broj i vrstu podataka c\u030cija je obrada nesrazmerna svrsi;<\/p>\n

      6) je podatak netac\u030can, a ne mo\u017ee se putem ispravke zameniti tac\u030cnim;<\/p>\n

      7) se podatak obra\u0111uje bez pristanka ili ovla\u0161c\u00e9 nja zasnovanog na zakonu i u drugim sluc\u030cajevima kada se obrada ne mo\u017ee vr\u0161iti u skladu sa odredbama ovog zakona.<\/p>\n

      Klijent ima pravo na prekid i privremenu obustavu obrade, ako je osporio tac\u030cnost, potpunost i a\u017eurnost podataka, kao i pravo da se ti podaci oznac\u030ce kao osporeni, dok se ne utvrdi njihova tac\u030cnost, potpunost i a\u017eurnost.<\/p>\n

      Klijent ima i druga prava i obaveze definisane Op\u0161tim uslovima, drugim op\u0161tim i pojedinac\u030cnim aktima Pru\u017eaoca usluga i ugovorima.<\/p>\n

      Pravo na primenu istog tretmana za sve korisnike usluga<\/b><\/b><\/p>\n

      C\u030clan 9.<\/b><\/p>\n

      Pru\u017ealac usluga je u obavezi da primenjuje iste kriterijume u radu sa svim Klijentima.<\/p>\n

      Postupanje sa Klijentima i odnos prema Klijentima je bli\u017ee definisan u internim pravilnicima Pru\u017eaoca usluga.<\/p>\n

      Posebna prava Klijenata i prava Pru\u017eaoca usluga u odnosima sa Klijentima<\/b><\/b><\/p>\n

      C\u030clan 10.<\/b><\/p>\n

      Klijent koji ima nameru da zakljuc\u030ci ugovor sa Pru\u017eaocem usluga ima pravo da, na svoj zahtev, bez naknade, dobije nacrt tog ugovora \u2013 kao predlog za njegovo zakljuc\u030cenje.<\/p>\n

      Pru\u017ealac usluga putem ponude obave\u0161tava Klijenta u predugovornoj fazi, pru\u017eajuc\u0301i mu informacije i odgovarajuc\u0301a obja\u0161njenja o uslovima koji se odnose na ugovor, o realizaciji poslovnog odnosa ili konketnih usluga Pru\u017eaoca usluga, kako bi Klijent mogao da uporedi ponude razlic\u030citih davalaca istih usluga i proceni da li ugovor odgovara njegovim potrebama i finansijskoj situaciji. Na ovaj nac\u030cin Pru\u017ealac usluga Klijenta ni jednog trenutka ne dovodi u zabludu.<\/p>\n

      Klijent ponudu usluge dobija prvenstveno u dinarima, a na njegov zahtev Pru\u017ealac usluga mo\u017ee mu omoguc\u0301iti da uslugu ugovori u dinarskoj protivvrednosti strane valute u kom sluc\u030caju c\u0301e Pru\u017ealac usluga Klijentu ukazati na devizne rizike koje preuzima u tom sluc\u030caju.<\/p>\n

      Ponuda se uruc\u030cuje Klijentu ukoliko je pokazao interesovanje za realizaciju poslovnog odnosa ili za kori\u0161c\u0301enje usluga Pru\u017eaoca usluga i ispisuje se na obrascu c\u030ciji izgled i sadr\u017eaj propisuje Pru\u017ealac usluga i to na papiru ili drugom trajnom nosac\u030cu podataka.<\/p>\n

      Dostavljanje informacija o uslugama u predugovornoj fazi<\/b><\/p>\n

       <\/p>\n

      C\u030clan 11.<\/b><\/p>\n

      Pru\u017ealac usluga je u obavezi da Klijentu, u primerenom roku, pre zakljuc\u030cenja okvirnog ugovora koji se odnosi na usluge (struc\u030cne obuke, prevodilac\u030cke usluge, kurseve, usluge obrazovanja\u2026.itd), dostavi informacije koje su utvr\u0111ene kao obavezni elementi tog ugovora, i to na nac\u030cin koji c\u0301e tom korisniku omoguc\u0301iti da se upozna sa uslovima koji se odnose na pru\u017eanje usluga, kao i da uporedi ponude razlic\u030citih pru\u017ealaca usluga i proceni da li ovi uslovi i usluge odgovaraju njegovim potrebama.<\/p>\n

      Pru\u017ealac usluga je u obavezi da korisniku usluga informacije iz stava 1. ovog c\u030clana dostavi na nac\u030cin koji ga ni u jednom trenutku nec\u0301e dovesti u zabludu u vezi sa uslovima koji se odnose na pru\u017eanje usluga.<\/p>\n

      Pru\u017ealac usluga du\u017ean je da korisniku usluga informacije iz stava 1. ovog c\u030clana dostavi na papiru ili drugom trajnom nosac\u030cu podataka.<\/p>\n

      Pru\u017ealac usluga mo\u017ee korisniku usluga dostaviti informacije iz stava 1. ovog c\u030clana dostavljanjem nacrta okvirnog ugovora koji sadr\u017ei ove informacije.<\/p>\n

      C\u030clan 12.<\/b><\/p>\n

      Klijent ima pravo da odustane od zakljuc\u030cenog ugovora o uslugama (struc\u030cne obuke, prevodilac\u030cke usluge, kursevi, usluge obrazovanja\u2026.itd), ukoliko nije do\u0161lo do realizacije zahteva iz ugovora, a najkasnije 24 c\u030casa od trenutka zakljuc\u030cenja ugovora, bez navo\u0111enja razloga za odustanak.<\/p>\n

      Pri odustanku od ugovora iz stava 1. ovog c\u030clana, a pre isteka roka iz tog stava, Klijent je u obavezi da o svojoj nameri da odustane obavesti Pru\u017eaoca usluga lic\u030cno, odnosno podno\u0161enjem izjave o odustanku u pisanoj formi, pri c\u030cemu se datum prijema tog obave\u0161tenja smatra datumom odustanka od ugovora.<\/p>\n

      U sluc\u030caju da je Klijent odustao od ugovora iz stava 2. ovog c\u030clana, u obavezi je da nadoknadi Pru\u017eaocu usluga i stvarne tro\u0161kove koje je imalo povodom zakljuc\u030cenja ugovora o uslugama sa Klijentom, a o kojima ga je Pru\u017ealac usluga upoznao pre zakljuc\u030cenja ugovora o uslugama.<\/p>\n

      Kod ugovora za koji je dato obezbe\u0111enje od strane Klijenta, Pru\u017ealac usluga c\u0301e naplatiti svoje tro\u0161kove koji su nastali u realizaciji ugovora u visini stvarnih tro\u0161kova, a razliku c\u0301e vratiti Klijentu ukoliko je iznos obezbe\u0111enja koji je pru\u017eio vec\u0301i od tro\u0161kova koji su nastali. Ukoliko je Klijent pru\u017eio obezbe\u0111enja c\u030ciji je iznos manji od tro\u0161kova koji su nastali, u obavezi je da naknadi razliku Pru\u017eaocu usluga.<\/p>\n

      Ukoliko su Klijentu pru\u017eene i sporedne usluge, a koje su bile u vezi sa ugovorom o uslugama od kojeg Klijent odustaje, po ispunjenju uslova za odustanak iz ovog c\u030clana, Klijenta vi\u0161e ne obavezuju ni ugovori o sporednim uslugama.<\/p>\n

      Odustanak od ugovora zaklju\u010denog na daljinu<\/b><\/p>\n

      Ako je ugovor zaklju\u010den putem interneta ili drugim sredstvom komunikacije na daljinu, Klijent koji ima svojstvo potro\u0161a\u010da ostvaruje pravo na odustanak od ugovora u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da Republike Srbije.<\/p>\n

      Ako Klijent zahteva da pru\u017eanje usluge zapo\u010dne pre isteka zakonskog roka za odustanak, smatra se da je dao izri\u010dit prethodni zahtev za po\u010detak pru\u017eanja usluge u skladu sa zakonom.<\/p>\n

      Kada je usluga u potpunosti izvr\u0161ena uz prethodni izri\u010dit zahtev i saglasnost potro\u0161a\u010da u skladu sa zakonom, pravo na odustanak mo\u017ee prestati u meri predvi\u0111enoj va\u017ee\u0107im propisima.<\/p>\n

      Odredbe ovog \u010dlana primenjuju se isklju\u010divo u meri u kojoj je pravo na odustanak predvi\u0111eno va\u017ee\u0107im propisima Republike Srbije.<\/p>\n

      C\u030clan 13.<\/b><\/p>\n

      Pri zakljuc\u030civanju ugovora o uslugama, Pru\u017ealac usluga uz ugovor uruc\u030cuje Klijentu jedan primerak pregleda obaveznih elemenata tog ugovora.<\/p>\n

      Drugi primerak ovog plana, odnosno pregleda Pru\u017ealac usluga zadr\u017eava u svojoj dokumentaciji.<\/p>\n

      C\u030clan 14.<\/b><\/p>\n

      Obave\u0161tavanje Klijenta u toku trajanja ugovornog odnosa Pru\u017ealac usluga c\u0301e vr\u0161iti u sledec\u0301im sluc\u030cajevima i na sledec\u0301e nac\u030cine:<\/p>\n

      \u2013 u sluc\u030caju da do\u0111e do promene nekih od obaveznih elemenata ugovora o uslugama, Pru\u017ealac usluga dostavlja obave\u0161tenje Klijentu o nameravanoj promeni. Na ovaj nac\u030cin se Klijent obave\u0161tava da je za promenu potrebna njegova pisana saglasnost. Ukoliko se Klijent ne izjasni na izric\u030cit nac\u030cin, u pisanoj formi, da nije saglasan sa nastalim promenama u roku od 48 c\u030casova od trenutka kada mu je dostavljeno obave\u0161tenje, smatrac\u0301e se da je Klijint dao prec\u0301utnu saglasnost na novonastale promene.<\/p>\n

      \u2013 u sluc\u030caju kada je ugovorena fiksna cena za usluge koje su definisane ugovorom, a zbog okolnosti na tr\u017ei\u0161tu ili promene poslovne politike do\u0111e do promene cene, Pru\u017ealac usluga obave\u0161tava Klijenta o svakoj izmeni cene u pisanoj formi na nac\u030cin ugovoren sa Klijentom, uz navo\u0111enje datuma od kada se izmenjena cena primenjuje. Ukoliko se Klijent u pisanoj formi ne izjasni u roku od 48 c\u030casova od trenutka prijema obave\u0161tenja da odustaje od ugovora o uslugama, zato \u0161to je do\u0161lo do promene cene smatrac\u0301e se da je saglasan i da prihvata nove cene.<\/p>\n

      Ukoliko se Klijent ne saglasi u predvi\u0111enom roku sa datim promenama cena, Pru\u017ealac usluga je u obavezi da realizuje svoje obaveze do trenutka nastanka promene. Klijent mo\u017ee bez naknadnih tro\u0161kova da zahteva raskid ugovora. Ukoliko Klijent nije do trenutka zahteva za raskid ugovora izmirio sve obaveze za realizovane usluge prema Pru\u017eaocu usluga, u obavezi je da izmiri sve obaveze vezane za realizovane usluge na osnovu ugovora;<\/p>\n

      \u2013 dostavljanjem planova otplate usluga za sve vreme trajanja ugovornog odnosa, na zahtev Klijenta i bez naknade;<\/p>\n

      \u2013 o promeni podataka koji nisu obavezan elemenat ugovora, isticanjem obave\u0161tenja u poslovnim prostorijama Pru\u017eaoca usluga i\/ili na internet prezentaciji Pru\u017eaoca usluga, kao i dostavom na trajnom nosac\u030cu podataka a u skladu sa ugovorom izme\u0111u Pru\u017eaoca usluga i Klijenta;<\/p>\n

      \u2013 u sluc\u030caju da je ugovorom definisano da se za realizaciju usluga anga\u017euju odre\u0111ena lica na poslovima za realizaciju usluge, pravo Pru\u017eaoca usluga je da na osnovu svoje procene anga\u017euje i druga lica koja su adekvatna za obavljanje tih usluga bez pismene saglasnosti Klijenta. Anga\u017eovanje drugih lica na realizaciji usluga ne moze se smatrati razlogom za raskid ugovora ili zahtevom Klijenta za povrac\u0301aj novca. Pru\u017ealac usluga ne mo\u017ee zahtevati od Klijenta naplatu dodatnih tro\u0161kova zbog anga\u017eovanja drugih lica za realizaciju ugovorenih usluga. Pru\u017ealac usluga mo\u017ee tra\u017eiti naplatu dodatnih tro\u0161kova zbog anga\u017eovanja drugih lica za realizaciju ugovorenih usluga u sluc\u030caju da mu u trenutku potpisivanja ugovora nisu bile poznate okolnosti koje zahtevaju anga\u017eovanje drugih lica za realizaciju ugovorenih usluga, Pru\u017ealac usluga mo\u017ee anga\u017eovati i druga lica za realizaciju te usluge samo uz pisanu saglasnost Klijenta. Ukoliko zbog tih okolnosti Klijent \u017eeli da raskine ugovor, u obavezi je da nadoknadi sve stvarne tro\u0161kove koje je Pru\u017ealac usluga imao do trenutka raskida ugovora.<\/p>\n

      \u2013 Ukoliko Klijent kasni sa izmirenjem svojih obaveza Pru\u017ealac usluga c\u0301e, u skladu sa zakonom, primeniti pravila o docnji kao i obrac\u030cun zakonske zatezne kamate i eventualne ugovorne kazne.<\/p>\n

      Pru\u017ealac usluga c\u0301e izmene i dopune dostaviti elektronskim putem ukoliko je e-mail adresa dostupna Pru\u017eaocu usluga, u suprotnom dostava c\u0301e se izvr\u0161iti putem po\u0161te na adresu koja je poznata Pru\u017eaocu usluga .<\/p>\n

      Smatrac\u0301e se da se Klijent saglasio sa predlo\u017eenim izmenama, ukoliko do dana poc\u030cetka primene istih, nije obavestio Pru\u017eaoca usluga da nije saglasan.<\/p>\n

      Klijent ima pravo da, pre dana poc\u030cetka primene predlo\u017eenih izmena i dopuna raskine ugovor bez plac\u0301anja naknade i drugih tro\u0161kova, ako nije saglasan sa tim izmenama.<\/p>\n

      \u2013 Ukoliko Pru\u017ealac usluga raskine ugovor o uslugama Klijent je u obavezi je da izvr\u0161i uplate ukoliko je upla\u0107en iznos manji od tro\u0161kova koji su nastali u realizaciji usluge, i u obavezi je da naknadi razliku Pru\u017eaocu usluga za tro\u0161kove koje je imao do momenta raskida ugovora.<\/p>\n

      Klijent nema prava da potra\u017euje dodatne tro\u0161kove ili navodi \u0161tetu do koje je do\u0161ao raskidom ugovora od strane Pru\u017eaoca usluga.<\/p>\n

      \u2013 Ukoliko Klijent raskine ugovor Pru\u017ealac usluga ima prava da tra\u017ei naknadu eventualno nastale \u0161tete koja je nastala raskidom ugovora od strane Klijenta.<\/p>\n

      \u2013 Ako je to ugovoreno, Pru\u017ealac usluga mo\u017ee otkazati pru\u017eanje usluga Klijentu ukoliko nije izmirio obaveze na osnovu ugovora i tra\u017eiti da odmah izmiri sve zaostale obaveze da bi nastavili sa pru\u017eanjem usluga.<\/p>\n

      Ukoliko i nakon zahteva za izmirenje obaveza Klijent ne izmiri obaveze, smatra se da su se stekli uslovi za raskid ugovora i stvara se obaveza Klijenta da izmiri sve obaveze po ugovoru.<\/p>\n

      C\u030clan 15.<\/b><\/p>\n

      U sluc\u030caju ustupanja potra\u017eivanja iz ugovora o uslugama (struc\u030cne obuke, prevodilac\u030cke usluge, kursevi, usluge obrazovanja\u2026.itd), od strane Pru\u017eaoca usluga drugom pravnom licu, Klijent zadr\u017eava sva prava koja su ugovorena, kao i pravo isticanja prigovora prema drugom pravnom licu koje je imao i prema Pru\u017eaocu usluga. Drugo pravno lice ne mo\u017ee Klijenta dovesti u nepovoljniji polo\u017eaj od polo\u017eaja koji bi imao da to potra\u017eivanje nije preneto i korisnik zbog toga ne mo\u017ee biti izlo\u017een dodatnim tro\u0161kovima.<\/p>\n

      Pru\u017ealac usluga c\u0301e Klijenta obavestiti o ustupanju potra\u017eivanja iz prethodnog stava na ugovoreni nac\u030cin (pisanim putem, elektronski na prijavljenu elektronsku kontakt adresu ili na drugi ugovoreni nac\u030cin) u razumnom roku odmah nakon izvr\u0161enog ustupanja potra\u017eivanja.<\/p>\n

      Ustupanje potra\u017eivanja se ne mo\u017ee smatrati uslovom za raskid ugovora.<\/p>\n

      C\u030clan 16.<\/b><\/p>\n

      Ukoliko Klijent iz neopravdanih razloga odustane od zahteva za realizaciju usluge koju je tra\u017eio od Pru\u017eaoca usluga, a za koju nije potrebno potpisivanje ugovora, Pru\u017ealac usluga mo\u017ee naplatiti naknadu do visine ostvarenih tro\u0161kova za realizaciju usluge do trenutka odustajanja Klijenta od zahteva ukljuc\u030cujuc\u0301i i administrativne tro\u0161kove koji iznose 20% od iznosa predrac\u030cuna ili rac\u030cuna ili uplate na teku\u0107i ra\u010dun Pru\u017eaoca usluga (u daljem tekstu uplata) i eventualno tra\u017eiti naknadu pretrpljene \u0161tete do koje je Klijent doveo odustajuc\u0301i od predhodnog zahteva za realizaciju usluge.<\/p>\n

      C\u030clan 17.<\/b><\/p>\n

      Ukoliko klijent iz neopravdanih razloga odustane od zahteva za realizaciju usluge koju je tra\u017eio od Pru\u017eaoca usluga, a za koju su potpisali ugovor, Pru\u017ealac usluga mo\u017ee naplatiti naknadu do visine ostvarenih tro\u0161kova za realizaciju usluge do trenutka odustajanja Klijenta od zahteva ukljuc\u030cujuc\u0301i i administrativne tro\u0161kove koji iznose 20% od vrednosti ugovora i eventualno tra\u017eiti naknadu pretrpljene \u0161tete do koje je Klijent doveo odustajuc\u0301i od predhodnog zahteva za realizaciju usluge po potpisanom ugovoru.<\/p>\n

      C\u030clan 18.<\/b><\/p>\n

      U sluc\u030cajevima kada Klijent odustane od kori\u0161c\u0301enja usluga po sklopljenom ugovoru, a pre realizacije dogovorenih usluga zbog nastanka okolnosti koje nije mogao predvideti u trenutku potpisivanja ugovora, uz zahtev za raskid ugovora zbog nastanka nepredvidjenih okolnosti ili dejstva vi\u0161e sile, Klijent mora dostaviti dokaz o nastanku nepredvidjenih okolnosti ili vi\u0161e sile. U suprotnom se ne mo\u017ee smatrati da je do\u0161lo do tih okolnosti i ne mo\u017ee doc\u0301i do raskida ugovora na osnovu navedenih okolnosti.<\/p>\n

      Trenutkom nastanka nepredvidjenih okolnosti ili vi\u0161e sile, Klijenta prestaju da obavezuju dejstva sklopljenog ugovor.<\/p>\n

      U sluc\u030caju raskida ugovora iz prethodnog stava ovog c\u030clana Klijent je du\u017ean da izvr\u0161i uplatu za pru\u017eene usluge do trenutka odustanka od tog ugovora, a najkasnije u roku od 30 dana od dana kada su se stekli uslovi za raskid ugovora.<\/p>\n

      C\u030clan 19.<\/b><\/p>\n

      U<\/span> sluc\u030cajevima kada Klijent odustane od zahteva za koji nije predvi\u0111eno zakljuc\u030cenje ugovora (nakon uplate po predrac\u030cunu ili rac\u030cunu ili uplate na teku\u017ei ra\u010dun Pru\u017eaoca usluga) pre realizacije dogovorenog zahteva, a zbog nastanka okolnosti koje nisu postojale i nisu bile predvi\u0111ene u trenutku podno\u0161enja zahteva ili pod dejstvom vi\u0161e sile, Klijent je u obavezi da dostavi dokaz o nastanku nepredvidjenih okolnosti ili vi\u0161e sile u roku od 5 dana od dana nastupanja nepredvidjenih okolnosti ili vi\u0161e sile. U suprotnom, ne mo\u017ee se smatrati da je do\u0161lo do tih okolnosti i ne mo\u017ee doc\u0301i do odustajanja od strane Klijenta na osnovu napred navedenih okolnosti.<\/p>\n

      U sluc\u030caju opravdanih razloga za odustanak Klijenta iz prethodnog stava ovog c\u030clana Pru\u017ealac usluga c\u0301e Klijentu vratiti uplac\u0301eni iznos depozita na ime garancije za izvr\u0161enje usluga umanjen za iznos administrativnih tro\u0161kova koji u ovom sluc\u030caju iznose 5% od vrednosti usluge na osnovu zahteva klijenta, iznos c\u0301e se umanjiti od ukupnog iznosa izvr\u0161enih uplata Klijenta koje je Klijent isplatio do trenutka odustanka, a povrac\u0301aj uplac\u0301enog iznosa umanjenog za administrativne tro\u0161kove Pru\u017ealac c\u0301e izvr\u0161iti najkasnije u roku od 30 dana od dana kada su se stekli uslovi za raskid ugovora.<\/p>\n

      Zahtev za odustanak iz stava 1. ovog c\u030clana mora se predati u pisanoj formi elektronskim putem ili u poslovnim prostorijama Pru\u017eaoca usluga.<\/p>\n

      ODGOVORNOSTI PRU\u017dAOCA USLUGA<\/b><\/b><\/p>\n

      C\u030clan 20.<\/b><\/p>\n

      Pru\u017ealac usluga u ispunjavanju obaveza iz svoje delatnosti postupa sa du\u017enom pa\u017enjom, u skladu sa pravilima i propisima koja reguli\u0161u oblast poslovanja.<\/p>\n

      Marketin\u0161ke aktivnosti Pru\u017eaoca usluga usmerene su ka pravovremenom i istinitom informisanju javnosti o njegovoj finansijskoj poziciji, vrstama i kvalitetu usluga, kadrovskim i kapitalnim resursima.<\/p>\n

      U obrac\u0301anju javnosti Pru\u017ealac usluga c\u0301e izbegavati metode nelojalne konkurencije i dr\u017eati se principa Kodeksa profesionalne etike i Kodeksa profesionalnog poslovnog pona\u0161anja.<\/p>\n

      Komunikacija izme\u0111u Klijenta i Pru\u017eaoca usluga vr\u0161i se preko informativnog i reklamnog materijala, telefonskim kontaktom, preko internet prezentacije Pru\u017eaoca usluga, po\u0161tom odnosno komunikacijom u pisanoj formi, E-mailom, SMS uslugom mobilne telefonije, kao i direktnom usmenom komunikacijom. Pru\u017ealac usluga ima pravo da podatke (adresa, broj telefona, faksa, E-mail adresa i ostali podaci za kontakt sa Klijentom) koje mu je Klijent dostavio, prilikom zakljuc\u030cenja ugovora ili potpisivanja zahteva za neku od usluga, koristi za dostavljanje obave\u0161tenja Klijentu o proizvodima, uslugama i drugim aktivnostima u vidu poruka, bro\u0161ura, prezentacija i drugih vidova poslovne komunikacije navedenih u predhodnom stavu.<\/p>\n

      C\u030clan 21.<\/b><\/p>\n

      Pru\u017ealac usluga je propisao Interni kodeks profesionalnog pona\u0161anja, u skladu sa zakonom. Kodeks utvrdjuje op\u0161te etic\u030cke principe i norme profesionalnog pona\u0161anja koji se odnose na Pru\u017eaoca usluga u svim njihovim poslovnim odnosima sa Klijentima.<\/p>\n

      Pru\u017ealac usluga upoznaje Klijente sa minimumom standarda dobre poslovne prakse kojih c\u0301e se Pru\u017ealac usluga pridr\u017eavati u svom radu.<\/p>\n

      C\u030clan 22.<\/b><\/p>\n

      Pru\u017ealac usluga obezbe\u0111uje, na zahtev Klijenta, informacije o stanju realizacije usluga ili zahteva Klijenata, kao i druge informacije iz poslovnog odnosa Klijenta i Pru\u017eaoca usluga.<\/p>\n

      Pru\u017ealac usluga Klijentima pru\u017ea jasne i razumljive informacije, c\u030cini ih lako dostupnim i uoc\u030cljivim.<\/p>\n

      C\u030clan 23.<\/b><\/p>\n

      Pru\u017ealac usluga ne odgovara za \u0161tetu koja nastupi delovanjem:<\/p>\n

      \u2013 vi\u0161e sile<\/p>\n

      \u2013 oru\u017eanih sukoba<\/p>\n

      \u2013 mera koje preduzima domac\u0301i, strani ili medjunarodni organ vlasti<\/p>\n

      \u2013 bojkota, \u0161trajka ili drugih oblika prekida rada izazvanih sindikalnom akcijom<\/p>\n

      \u2013 prekida struje, prekida u sredstvima veze, prekida internet komunikacije ili opremi ili softveru Pru\u017eaoca usluga ili trec\u0301ih lica i<\/p>\n

      \u2013 drugih okolnosti na koje Pru\u017ealac usluga nema uticaj.<\/p>\n

      Navedeno u prethodnom stavu ovog c\u030clana va\u017ei i u sluc\u030caju da Pru\u017ealac usluga iz opravdanih razloga u odre\u0111ene dane ili na odre\u0111eno vreme obustavi ili ogranic\u030ci svoju poslovnu delatnost.<\/p>\n

      Pru\u017ealac usluga c\u0301e preduzeti mere koje su potrebne da bi se minimizirao ili ogranic\u030cio svaki uticaj koji bi izazvao \u0161tetu Klijentu.<\/p>\n

      C\u030clan 24.<\/b><\/p>\n

      Pru\u017ealac usluga ima pravo na slobodan izbor Klijenata.<\/p>\n

      Pru\u017ealac usluga ne realizuje nezakonite aktivnosti i poslove, niti podr\u017eava bilo koje druge aktivnosti koje su proistekle iz nezakonitih aktivnosti, ili koje kao krajnji cilj imaju neku nezakonitu aktivnost.<\/p>\n

      Pru\u017ealac usluga ima pravo i da odbije zakljuc\u030cenje ugovora i\/ili pru\u017eanje usluge Klijentu.<\/p>\n

      Takodje, Pru\u017ealac usluga ima pravo da bez saglasnosti Klijenta obustavi moguc\u0301nost kori\u0161c\u0301enja odre\u0111enih usluga i\/ili proizvoda u skladu sa propisima iz oblasti sprec\u030cavanja pranja novca i sprec\u030cavanja finansiranja terorizma, kao i u skladu sa svojim internim aktima, a u sve u skladu sa propisima.<\/p>\n

      Poslovna tajna<\/b><\/b><\/p>\n

      C\u030clan 25.<\/b><\/p>\n

      Poslovnom tajnom smatraju se podaci propisani zakonom i to:<\/p>\n

      \u2013 podaci koji su poznati Pru\u017eaocu usluga, a odnose se na lic\u030cne podatke, finansijsko stanje i transakcije, kao i na vlasni\u0161tvo ili poslovne veze Klijenata;<\/p>\n

      \u2013 drugi podaci do kojih Pru\u017ealac usluga do\u0111e u poslovanju sa Klijentima.<\/p>\n

      Pru\u017ealac usluga, njegovi saradnici i spoljni revizor Pru\u017eaoca usluga i druga lica koja zbog prirode posla koji obavljaju imaju pristup podacima koji predstavljaju poslovnu tajnu, ne mogu te podatke saop\u0161tavati trec\u0301im licima ni koristiti ih protivno interesu Pru\u017eaoca usluga i njegovih Klijenata, niti mogu trec\u0301im licima omoguc\u0301iti pristup tim podacima.<\/p>\n

      Obaveza c\u030cuvanja poslovne tajne ne prestaje ni kada licu prestane status na osnovu koga je ostvarilo pristup podacima koji predstavljaju poslovnu tajnu.<\/p>\n

      Pru\u017ealac usluga mo\u017ee saop\u0161titi podatke o Klijentu koji se smatraju poslovnom tajnom trec\u0301im licima samo uz pismeno odobrenje tog Klijenta, osim ako zakonom nije drugac\u030cije propisano.<\/p>\n

      C\u030clan 26.<\/b><\/p>\n

      Izuzeci od obaveze c\u030cuvanja poslovnom tajne postoje ako se podaci saop\u0161tavaju :<\/p>\n

      \u2022 na osnovu Odluke ili zahteva nadle\u017enog suda;<\/p>\n

      \u2022 za potrebe Ministarstva nadle\u017enog za unutra\u0161nje poslove, organa nadle\u017enog za borbu protiv organizovanog kriminala i organa nadle\u017enog za sprec\u030cavanje pranja novca u skladu sa propisima kojima se uredjuje sprec\u030cavanje pranja novca;<\/p>\n

      \u2022 u vezi sa imovinskim postupkom, a na osnovu zahteva staraoca imovine ili konzularnih predstavni\u0161tava stranih dr\u017eava uz podno\u0161enje odgovarajuc\u0301ih pismenih dokumenata kojima se dokazuje opravdan interes ovih lica;<\/p>\n

      \u2022 u vezi sa postupkom izvr\u0161enja na imovini Klijenta od strane nadle\u017enog organa;<\/p>\n

      \u2022 regulatornim telima u Republici Srbiji radi obavljanja poslova iz njihove nadle\u017enosti;<\/p>\n

      \u2022 nadle\u017enom organu u vezi sa vr\u0161enjem kontrole obavljanja platnog prometa kod pravnih i fizic\u030ckih lica koja obavljaju delatnost u skladu sa propisima kojima se ure\u0111uje platni promet;<\/p>\n

      \u2022 Poreskoj upravi u skladu sa propisima kojima se ure\u0111uju poslovi iz njene nadle\u017enosti;<\/p>\n

      \u2022 organu nadle\u017enom za poslove kontrole deviznog poslovanja;<\/p>\n

      Pru\u017ealac usluga ima pravo da podatke koji predstavljaju poslovnu tajnu saop\u0161ti javnom tu\u017eiocu i sudovima, odnosno drugim nadle\u017enim organima koji vr\u0161e javno-pravna ovla\u0161c\u0301enja iskljuc\u030civo radi za\u0161tite svojih prava, u skladu sa Zakonom.<\/p>\n

      C\u030clan 27.<\/b><\/p>\n

      Klijent ugovorom daje saglasnost i ovla\u0161c\u0301uje Pru\u017eaoca usluga da sve podatke koje mu je prezentovao prilikom zakljuc\u030cenja Ugovora, kao i podatke do kojih Pru\u017ealac usluga do\u0111e u toku realizacije ovog Ugovora, a koji se u smislu Zakona o za\u0161titi podataka smatraju lic\u030cnim podacima, a u smislu Zakona o poslovnoj tajni mogu koristiti, obra\u0111ivati i c\u030cuvati u svrhu realizacije ovog Ugovora, unapre\u0111enja poslovne saradnje sa Klijentima, razvoja svojih usluga i proizvoda, kao i u svrhu sprovo\u0111enja istra\u017eivanja i analiza za potrebe Pru\u017eaoca usluga.<\/p>\n

      Pru\u017ealac usluga je u obavezi da obezbedi adekvatan tretman vezano za c\u030cuvanje poverljivosti i integriteta podataka svojih Klijenata, a u skladu sa va\u017eec\u0301im relevantnim propisima Republike Srbije.<\/p>\n

      Fotografisanje i snimanje<\/b><\/p>\n

      Fotografisanje, audio ili video snimanje Polaznika radi promocije, marketinga ili drugih svrha koje nisu neophodne za izvr\u0161enje ugovora mo\u017ee se vr\u0161iti isklju\u010divo na osnovu prethodne dobrovoljne saglasnosti lica na koje se podaci odnose, odnosno njegovog zakonskog zastupnika kada je to potrebno.<\/p>\n

      Data saglasnost mo\u017ee se povu\u0107i u svakom trenutku, pri \u010demu povla\u010denje saglasnosti ne uti\u010de na zakonitost obrade izvr\u0161ene pre njenog povla\u010denja.<\/p>\n

      Neovla\u0161\u0107eno snimanje nastavnika, drugih polaznika ili \u010dasova od strane Klijenata i Polaznika nije dozvoljeno, osim uz prethodnu izri\u010ditu saglasnost svih lica na koja se snimanje odnosi.<\/p>\n

      Pru\u017ealac usluga i rizici<\/b><\/b><\/p>\n

      C\u030clan 28.<\/b><\/p>\n

      Pru\u017ealac usluga je u skladu sa propisima, kao i u skladu sa svojim internim procedurama, u obavezi da po\u0161tuje odre\u0111ene limite izlo\u017eenosti raznim vrstama rizika za poslove koje Klijent \u017eeli da obavlja sa njim.<\/p>\n

      Vec\u0301i rizik predstavlja i vec\u0301u cenu poslovanja kako za Pru\u017eaoca usluga tako i za Klijenta.<\/p>\n

      Pru\u017ealac usluga c\u0301e Klijentu objasniti potrebu za smanjenjem rizika u odre\u0111enim sluc\u030cajevima kada potreba Klijenta za odre\u0111enom uslugom mo\u017ee uticati na povec\u0301anje rizika, kao i o nac\u030cinima smanjenja rizika koji iziskuju saradnju Klijenta u domenu pribavljanja dodatnih dokaza, sredstava obezbe\u0111enja ili ispunjavanja drugih uslova, a u cilju realizacije posla po najmanje rizic\u030cnim uslovima, kako za Klijenta, tako i za Pru\u017eaoca usluga.<\/p>\n

      Upravljanje sukobima interesa<\/b><\/b><\/p>\n

      C\u030clan 29.<\/b><\/p>\n

      Zbog prirode delatnosti koju obavlja Pru\u017ealac usluga, a koja ukljuc\u030cuje poslove u oblastima obrazovanja, struc\u030cnih obuka, kurseva mo\u017ee doc\u0301i do sukoba:<\/p>\n

      \u2013 Izme\u0111u interesa Pru\u017eaoca usluga ili odre\u0111enih lica povezanih sa Pru\u017eaocem usluga i obaveza koje Pru\u017ealac usluga ima prema svojim Klijentima i<\/p>\n

      \u2013 izme\u0111u razlic\u030citih interesa dva ili vi\u0161e Klijenata sa kojima Pru\u017ealac usluga ima poslovni odnos.<\/p>\n

      Pru\u017ealac usluga je u obavezi da utvrdi moguc\u0301nost nastanka sukoba interesa, te ako je moguc\u0301e da ih izbegne.<\/p>\n

      Ako se sukobi interesa ne mogu izbec\u0301i postojec\u0301om organizacijom ili internim procesima unutar poslovanja Pru\u017eaoca usluga, prioritet Pru\u017eaoca usluga je da ih re\u0161i u interesu svojih Klijenata.<\/p>\n

      Ukoliko ne postoje organizacione i administrativne mere kojima mo\u017ee da se obezbedi sprec\u030cavanje rizika nano\u0161enja \u0161tete Klijentu, Pru\u017ealac usluga c\u0301e obelodaniti Klijentu osnovnu prirodu, odnosno izvore sukoba interesa, pre zasnivanja poslovnog odnosa sa Klijentom, odnosno pre nego \u0161to zapoc\u030cne izvr\u0161enje usluga u ime i za rac\u030cun Klijenta. Obelodanjivanje, kao krajnju meru upravljanja sukobima interesa, Pru\u017ealac usluga c\u0301e izvr\u0161iti uop\u0161teno, odnosno na nac\u030cin kojim se ne naru\u0161avaju odredbe o poslovnoj tajni prema drugim Klijentima.<\/p>\n

      Politika o poslovnim poklonima<\/b><\/b><\/p>\n

      C\u030clan 30.<\/b><\/p>\n

      Politika o poklonima reguli\u0161e upravljanje sukobom interesa koji nastaje u momentima u kojima Pru\u017eaoci usluga prihvataju poklone, i ostale privatne koristi ponu\u0111ene od strane Klijenata i drugih poslovnih partnera Pru\u017eaoca usluga, koji se smatraju neprimerenim ili prema\u0161uju granice uobic\u030cajenog poslovnog odnosa.<\/p>\n

      Pru\u017ealac usluga prikuplja i obra\u0111uje podatke koji se odnose na poslovne poklone, i to: podatke o identitetu Klijenta \/ poslovnog partnera koji je ponudilac poklona, kao i o vrsti i procenjenoj vrednosti ponu\u0111enog poslovnog poklona.<\/p>\n

      Obradom podataka o poslovnim poklonima Pru\u017ealac usluga umanjuje sukob interesa koji mo\u017ee nastati iz uticaja poklona na nepristrasan i zakonit rad na najmanju moguc\u0301u meru. Sve prihvac\u0301ene poklone, koji su suprotni politici Pru\u017eaoca usluga, prosle\u0111uju se u humanitarne svrhe.<\/p>\n

      Odgovornost Klijenta<\/b><\/b><\/p>\n

      C\u030clan 31.<\/b><\/p>\n

      Klijent je obavezan da pre zakljuc\u030cenja ugovora sa Pru\u017eaocem usluga pa\u017eljivo proc\u030cita sve uslove, a koji su sadr\u017eani u pismenim dokumentima Pru\u017eaoca usluga, poc\u030cev\u0161i od Op\u0161tih uslova poslovanja, ponude Pru\u017eaoca usluga, tekstova ugovora, aneksa i priloga ugovora, op\u0161tih uslova kori\u0161c\u0301enja pojedinih usluga, koje mu Pru\u017ealac usluga dostavlja u cilju zakljuc\u030cenja konkretnog pravnog posla.<\/p>\n

      Tako\u0111e Klijent ima pravo da se redovno informi\u0161e o promenama uslova koje nudi Pru\u017ealac usluga i da zatra\u017ei sve dodatne relevantne informacije i obja\u0161njenja.<\/p>\n

      Obave\u0161tavanje Pru\u017eaoca usluga<\/b><\/b><\/p>\n

      C\u030clan 32.<\/b><\/p>\n

      Klijent je obavezan da bez odlaganja, a najkasnije u roku od 15 dana od dana nastanka promene, obavesti Pru\u017eaoca usluga o svim promenama lic\u030cnog i porodic\u030cnog imena, kuc\u0301ne adrese, adrese poslodavca, promeni ovla\u0161c\u0301enog lica i drugim promena bitnim za nesmetano obavljanje poslovanja Klijenta i Pru\u017eaoca usluga.<\/p>\n

      O statusnim i drugim promenama koje se registruju kod Agencije za privredne registre, suda ili drugog nadle\u017enog organa Klijent je u obavezi da obavesti Pru\u017eaoca usluga, uz dostavljanje dokaza o promeni, u roku od 3 dana od dobijanja re\u0161enja o upisu te promene.<\/p>\n

      Klijent je u obavezi da bez odlaganja obavesti Pru\u017eaoca usluga i o promeni drugih elemenata koji su va\u017eni za servisiranje njegovih obaveza prema Pru\u017eaocu usluga, kao \u0161to su promena posla, gubitak posla, smanjenje ili gubitak prihoda i drugi elementi, va\u017eni za medjusobni odnos.<\/p>\n

      Klijent je tako\u0111e u obavezi da prijavi Pru\u017eaocu usluga promenu svih podataka koje je Pru\u017ealac usluga prijavio kao relevantne za dostavu obave\u0161tenja i informacija a koje se ne nalaze u zvanic\u030cno registrovanim podacima vezanim za Klijenta. U suprotnom, Pru\u017ealac usluga nec\u0301e snositi posledice neprijavljivanja ovakvih promena. Navedeno se naroc\u030cito odnosi na kontakt podatke prijavljene u svrhu obave\u0161tavanja Klijenta koje Pru\u017ealac usluga vr\u0161i u skladu sa propisima i ovim Op\u0161tim uslovima, kao i na sva druga obave\u0161tavanja koja su u interesu Klijenta i Pru\u017eaoca usluga, a koji ukljuc\u030cuju po\u0161tansku adresu, broj telefona, E-mail adresu i slic\u030cno.<\/p>\n

      Klijent je tako\u0111e obavezan da se odazove na razgovor, kad god Pru\u017ealac usluga oceni da je to potrebno i tako pru\u017ei relevantne informacije.<\/p>\n

      C\u030clan 33.<\/b><\/p>\n

      Pisana komunikacija izmedju Pru\u017eaoca usluga i Klijenta vr\u0161i se prema po\u0161tanskoj i\/ili elektronskoj adresi o kojoj je Klijent obavestio Pru\u017eaoca usluga, odnosno putem slanja SMS poruka na broj mobilnog ure\u0111aja koji je dostavljen Pru\u017eaocu usluga.<\/p>\n

      U sluc\u030caju da Klijent ne obavesti Pru\u017eaoca usluga blagovremeno o promeni adrese boravi\u0161ta, prebivali\u0161ta, sedi\u0161ta, kao i o drugim podacima koji mogu uticati na uredno dostavljanje obave\u0161tenja Pru\u017eaocu usluga, sva obave\u0161tenja (polaganje ispita, odr\u017eavanje predavanja, status predmeta, status prevoda itd) smatrac\u0301e se uredno dostavljena ukoliko su poslata na poslednju adresu koju je Klijent prijavio Pru\u017eaocu usluga, a obaveza Pru\u017eaoca usluga, koja iz obave\u0161tenja proistic\u030ce, smatrac\u0301e se izvr\u0161enom:<\/p>\n

      \u2013 na dan predaje pisanog materijala \u2013 po\u0161ljke po\u0161ti za dostavu preporuc\u030cenom po\u0161iljkom, na dan predaje pisanog materijala;<\/p>\n

      \u2013 po\u0161iljke firmi koja je registrovana i anga\u017eovana od strane Pru\u017eaoca usluga za dostavu;<\/p>\n

      \u2013 na dan dostave izvr\u0161en elektronskim putem na trajnom nosac\u030cu podataka koji omoguc\u0301ava c\u030cuvanje podataka \u2013 E-mail, SMS koji je Klijent naznac\u030cio kao kontakt podatak;<\/p>\n

      \u2013 na dan dostave na drugi nac\u030cin po izboru Pru\u017eaoca usluga u sluc\u030cajevima kada sa Klijentom nije drugac\u030cije ugovoreno.<\/p>\n

      Posledice neispunjavanja obaveze iz prethodnog stava ovog c\u030clana snosic\u0301e Klijent.<\/p>\n

      U sluc\u030caju da po\u0161iljka \/ elektronska poruka dostavljena Klijentu bude vrac\u0301ena Pru\u017eaocu usluga, zbog netac\u030cno datih podataka od strane Klijenta ili nea\u017euriranih podataka, Pru\u017ealac usluga mo\u017ee prestati da \u0161alje pisane \/ elektronske po\u0161iljke Klijentu, sve dok Klijent ne obavesti Pru\u017eaoca usluga o promeni odnosno o tac\u030cnim podacima potrebnim za dostavu po\u0161iljki.<\/p>\n

      Ukoliko Pru\u017ealac usluga utvrdi da registrovani brojevi telefona, e-mail adresa, faksa i drugih elektronskih kontakt adresa ne pripadaju Klijentu ili su neispravni, prestaje obaveza Pru\u017eaoca usluga o obave\u0161tavanju Klijenta.<\/p>\n

      U sluc\u030caju iz prethodnog stava smatrac\u0301e se da je Klijent uredno obave\u0161ten, ukoliko je Pru\u017ealac usluga dostavio obve\u0161tenje Klijentu na poslednju prijavljenu i poznatu adresu\/e-mail\/br. moblilnog telefona.<\/p>\n

      C\u030clan 34.<\/b><\/p>\n

      Isprave, obave\u0161tenja i nalozi koje Klijent dostavlja Pru\u017eaocu usluga moraju biti jasni, potpuni i nedvosmisleni, c\u030citko popunjeni\/napisani, kao i sve naknadne i izmene i dopune osnovnih zahteva. Izmene i dopune zahteva moraju biti sa jasnom naznakom i pozivom na osnovni zahtev koji je predmet izmene ili dopune.<\/p>\n

      Klijent je odgovoran za \u0161tetu koja nastane ukoliko se ne pridr\u017eava obaveza obave\u0161tavanja Pru\u017eaoca usluga, u smislu c\u030clana 32. i 33.<\/p>\n

      Nalozi Pru\u017eaocu usluga<\/b><\/b><\/p>\n

      C\u030clan 35.<\/b><\/p>\n

      Zahtevi Klijenata koji se odradjuju na osnovu pisanog zahteva moraju biti c\u030citki, jasni i nedvosmosleni, dati u pisanoj formi ili na drugi nac\u030cin, a u skladu sa va\u017eec\u0301im zakonskim i drugim propisima i aktima Pru\u017eaoca usluga.<\/p>\n

      Ukoliko Pru\u017ealac usluga smatra da nije u moguc\u0301nosti da izvr\u0161i zahtev, obavestic\u0301e o tome Klijenta u razumnom\/propisanom roku.<\/p>\n

      Pru\u017ealac usluga ne odgovara za \u0161tetu koja nastane u izvr\u0161enju naloga, ako je \u0161teta prouzrokovana potrebom za dopunskom proverom nedovoljno preciznih naloga.<\/p>\n

      Pru\u017ealac usluga ne odgovora za \u0161tetu ukoliko je pri realizaciji naloga postupao sa uobic\u030cajenom pa\u017enjom.<\/p>\n

      C\u030clan 36.<\/b><\/p>\n

      Klijent je u obavezi da popuni obrasce, propisane kod Pru\u017eaoca usluga, u celosti kada je to neophodno kako bi se odmah obezbedilo postupanje po nalogu sadr\u017eanom u obrascu.<\/p>\n

      Pru\u017ealac usluga ima pravo da ne izvr\u0161i naloge ako su nalozi dati na obrascima koje Pru\u017ealac usluga nije sac\u030cinio ili odobrio. U sluc\u030caju netac\u030cnih ili nepotpunih informacija dostavljenih Pru\u017eaocu usluga od strane Klijenta, Pru\u017ealac usluga ne snosi odgovornost za bilo koji gubitak ili \u0161tetu proiza\u0161lu iz takvog c\u030cinjenja ili nec\u030cinjenja.<\/p>\n

      C\u030clan 37.<\/b><\/p>\n

      Ukoliko Klijent zahteva hitno izvr\u0161enje naloga-zahteva, o tome mora posebno obavestiti Pru\u017eaoca usluga, istovremeno sa davanjem naloga.<\/p>\n

      C\u030clan 38.<\/b><\/p>\n

      Klijent mora bez odlaganja proveriti tac\u030cnost podataka unetih u ugovore, i u ostalu dokumantaciju vezanu za realizaciju zahteva klijenta, kao i svih drugih obave\u0161tenja koje primi od Pru\u017eaoca usluga, te u cilju usagla\u0161avanja\/ispravke o eventualnim uoc\u030cenim nepravilnostima obavesti Pru\u017eaoca usluga.<\/p>\n

      Prigovor klijenta i druge reklamacije<\/b><\/b><\/p>\n

      C\u030clan 39.<\/b><\/p>\n

      Ako Klijent smatra da se Pru\u017ealac usluga ne pridr\u017eava obaveza iz zakljuc\u030cenog Ugovora, dobrih poslovnih obic\u030caja i Op\u0161tih uslova, mo\u017ee uputiti pisano, elektronskim putem ili neposredno prigovor Pru\u017eaocu usluga.<\/p>\n

      C\u030clan 40.<\/b><\/p>\n

      Klijent ima pravo da Pru\u017eaocu usluga uputi prigovor u pismenoj formi (u daljem tekstu: prigovor) ako smatra da se Pru\u017ealac usluga ne pridr\u017eava odredaba Zakona o za\u0161titi potro\u0161ac\u030ca i drugih propisa kojima se ure\u0111uju ove usluge, Op\u0161tih uslova poslovanja ili dobrih poslovnih obic\u030caja koji se odnose na te usluge ili obaveza iz ugovora zakljuc\u030cenog s Klijentom. Klijent ima pravo na prigovor u roku od 8 dana od dana kad je uc\u030cinjena povreda njegovog prava ili pravnog interesa.<\/p>\n

      Pru\u017ealac usluga je u obavezi da Klijentu u pismenoj formi dostavi jasan i razumljiv odgovor na prigovor najkasnije u roku od 8 dana od dana prijema prigovora, a tako\u0111e je u obavezi i da u tom odgovoru Klijentu uka\u017ee na njegovo pravo da podnese pritu\u017ebu nadle\u017enoj instituciji, u skladu sa Zakonom o za\u0161titi potro\u0161ac\u030ca.<\/p>\n

      Izuzetno, ako Pru\u017ealac usluga iz objektivnih i neskrivljenih razloga ne mo\u017ee dostaviti odgovor u roku iz prethodnog stava \u2013 taj se rok mo\u017ee produ\u017eiti za jo\u0161 najvi\u0161e 8 dana, o c\u030cemu je Pru\u017ealac usluga u obavezi da pismeno obavesti Klijenta u roku od 8 dana od dana prijema prigovora. Pru\u017ealac usluga je u obavezi da u obave\u0161tenju jasno i razumljivo navede razloge zbog kojih nije bio u moguc\u0301nosti da dostavi odgovor u roku od 8 dana od dana prijema prigovora, kao i krajnji rok za davanje odgovora u skladu s tim stavom.<\/p>\n

      Pru\u017ealac usluga ne mo\u017ee Klijentu koji je podneo prigovor naplatiti naknadu, niti bilo koje druge tro\u0161kove za postupanje po prigovoru.<\/p>\n

      C\u030clan 41.<\/b><\/p>\n

      Ako je Klijent nezadovoljan odgovorom na prigovor ili mu taj odgovor nije dostavljen u roku iz prethodnog c\u030clana \u2013 Klijent i Pru\u017ealac usluga mogu, pre pokretanja sudskog spora, re\u0161iti spor vansudskim re\u0161avanjem sporova, u skladu sa Zakonom o za\u0161titi potro\u0161ac\u030ca.<\/p>\n

      Nadle\u017eno telo za vansudsko re\u0161avanje sporova bli\u017ee je definisano Zakonom o za\u0161titi potro\u0161ac\u030ca.<\/p>\n

      C\u030clan 42.<\/b><\/p>\n

      Tela iz prethodnog c\u030clana sprovode posredovanje u skladu sa Zakonom o posredovanju u re\u0161avanju sporova. Klijent i Pru\u017ealac usluga su u obavezi, da u sluc\u030caju spora, poku\u0161aju da sporni odnos re\u0161e posredovanjem pre pokretanja sudskog postupka.<\/p>\n

      Postupak posredovanja se pokrec\u0301e predlogom za zakljuc\u030cenje sporazuma o pristupanju posredovanju. Kada jedna strana uputi ovakav predlog, druga strana je du\u017ena da se o navedenom predlogu izjasni pisanim putem u roku od 15 dana od dana prijema predloga.<\/p>\n

      Zakljuc\u030cenjem sporazuma o pristupanju posredovanju smatra se da je postupak posredovanja pokrenut. Klijent i Pru\u017ealac usluga su u obavezi da u toku postupka posredovanja nastoje da mirnim putem i u skladu sa dobrim poslovnim obic\u030cajima re\u0161e sva sporna pitanja.<\/p>\n

      Ukoliko postignu saglasnost i razre\u0161e sva sporna pitanja, Pru\u017ealac usluga i Klijent zakljuc\u030cuju sporazum o re\u0161avanju spora putem posredovanja.<\/p>\n

      U sluc\u030caju da Pru\u017ealac usluga i Klijent ne postignu saglasnost prilikom sprovo\u0111enja postupka posredovanja, postupak posredovanja se okonc\u030cava. Svaka strana mo\u017ee ostvariti svoja prava pred stvarno i mesno nadle\u017enim sudom.<\/p>\n

      Postupak posredovanja bli\u017ee je ure\u0111en Zakonom o posredovanju u re\u0161avanju sporova.<\/p>\n

      C\u030clan 43.<\/b><\/p>\n

      U sluc\u030caju postojanja primedbi na dokumenta koja je Klijent primio od Pru\u017eaoca usluga, reklamacija mora biti dostavljena Pru\u017eaocu usluga najkasnije u roku od 8 dana od dana prijema spornog dokumenta ili od dana saznanja za osnov prigovora. Pru\u017ealac usluga je u obavezi da u roku od 8 dana pismeno odgovori Klijentu koji je podneo reklamaciju. Pru\u017ealac usluga je u obavezi da Klijentu izda pisanu potvrdu o prijemu reklamacije ili da elektronskim putem potvrdi prijem reklamacije.<\/p>\n

      Pru\u017ealac usluga je u obavezi da vodi evidenciju primljenih reklamacija i da je c\u030cuva najmanje dve godine od dana podno\u0161enja reklamacija Klijenata.<\/p>\n

      Nac\u030cin podno\u0161enja reklamacija u vezi sa uslugama koje spadaju u delatnost Pru\u017eaoca usluga bli\u017ee je definisan propisima koji reguli\u0161u tu materiju.<\/p>\n

      Ukoliko Klijent ne dostavi prigovor ili reklamaciju u navedenim rokovima, smatrac\u0301e se da je saglasan sa sadr\u017eajem dokumenata primljenih od Pru\u017eaoca usluga.<\/p>\n

      Pru\u017ealac usluga ne odgovara za eventualne \u0161tetne posledice prouzrokovane ka\u0161njenjem Klijenta prilikom ulaganja prigovora.<\/p>\n

      C\u030clan 44.<\/b><\/p>\n

      Klijent je du\u017ean da bez odlaganja obavesti Pru\u017eaoca usluga da u oc\u030cekivanom roku nije primio dokument, koji je saglasno ugovoru, Pru\u017ealac usluga trebalo da dostavi (dogovoreno prilikom izrade zahteva).<\/p>\n

      Pru\u017ealac usluga ne odgovara za \u0161tetu koja mo\u017ee nastati zbog izostanka prijema dokumenta, ako o tom izostanku nije bez odlaganja obave\u0161ten.<\/p>\n

      Neispunjenje ugovornih obaveza od strane Klijenta i raskid ugovora<\/b><\/b><\/p>\n

      C\u030clan 45.<\/b><\/p>\n

      Ako Klijent i posle dostavljanja obave\u0161tenja ne izmiri dospele obaveze, Pru\u017ealac usluga ima pravo da svoje potra\u017eivanje proglasi dospelim i da zahteva naplatu celokupnog potra\u017eivanja. Takvo obave\u0161tenje Pru\u017ealac usluga sac\u030cinjava u pisanoj formi uz navo\u0111enje razloga za raskid ugovora\/naplatu potra\u017eivanja.<\/p>\n

      C\u030clan 46.<\/b><\/p>\n

      Tro\u0161kovi koje Pru\u017ealac usluga bude imao u eventualnom sudskom postupku naplatic\u0301e se u skladu sa odlukom suda.<\/p>\n

      Svi sudski ili vansudski tro\u0161kovi koje Pru\u017ealac usluga snosi, ako uc\u030cestvuje u sudskim postupcima ili sporove izmedju Klijenta i trec\u0301e strane, padaju na teret Klijenta.<\/p>\n

      Klijent snosi sve tro\u0161kove koje je Pru\u017ealac usluga imao radi naplate dospelog potra\u017eivanja prema Klijentu.<\/p>\n

      C\u030clan 47.<\/b><\/p>\n

      Klijent i Pru\u017ealac usluga mogu raskinuti ugovorni odnos u skladu sa odredbama ovih Op\u0161tih uslova i u skladu sa pojedinac\u030cnim uslovima definisanim u ugovoru.<\/p>\n

      Pravno dejstvo raskida ugovornog odnosa poc\u030cinje da tec\u030ce od dana sporazuma o raskidu ugovora ili od dana prijema obave\u0161tenja o raskidu, ukoliko drugac\u030cije nije izric\u030cito ugovoreno.<\/p>\n

      C\u030clan 48.<\/b><\/p>\n

      Kod poslova koje obavlja, Pru\u017ealac usluga mo\u017ee raskinuti ugovorni odnos i ako ugovorom to nije eksplicitno definisano u sledec\u0301im sluc\u030cajevima i na sledec\u0301i nac\u030cin:<\/p>\n

      \u2013 kada je tekuc\u0301i rac\u030cun pravnog lica u stalnom negativnom saldu bez priliva po rac\u030cunu u kontinuitetu godinu dana ili u blokadi.<\/p>\n

      \u2013 kada je tekuc\u0301i\/platni rac\u030cun u stalnom negativnom saldu bez priliva po rac\u030cunu u konitinuitetu do godinu dana ili u blokadi.<\/p>\n

      C\u030clan 49.<\/b><\/p>\n

      Kod svih poslovnih odnosa Pru\u017ealac usluga mo\u017ee raskinuti ugovorni odnos i ako to ugovornom nije eksplicitno definisano u sledec\u0301im sluc\u030cajevima i na sledec\u0301i nac\u030cin:<\/p>\n

      \u2013 u sluc\u030caju da Kliijent ne ispunjava zahteve propisa i internih procedura Pru\u017eaoca usluga u vezi sa regulativom iz oblasti poznavanja Klijenta i sprec\u030cavanja pranja novca i finansiranja terorizma;<\/p>\n

      \u2013 u sluc\u030caju da je po ocenama struc\u030cnih slu\u017ebi Pru\u017eaoca usluga prepoznat znac\u030cajni reputacioni rizik u vezi sa Klijentom i njegovim povezanim licima;<\/p>\n

      \u2013 u sluc\u030caju da se u vezi sa Klijentom ili njegovim povezanim licima vodi istra\u017eni postupak koji mo\u017ee bitno ugroziti poslovanje Pru\u017eaoca usluga, ili je Pru\u017ealac usluga stekao saznanje o Klijentu ili njegovim povezanim licima koje upuc\u0301uje na moguc\u0301i rizik od finansijskog kriminala, rizika i zloupotreba od strane Klijenta;<\/p>\n

      \u2013 u slu\u010daju da Klijent ne po\u0161tuje jedan ili vi\u0161e uslova navedena u ugovoru ili dokumentu Op\u0161ti uslovi.<\/p>\n

      Identifikacija klijenta<\/b><\/b><\/p>\n

      C\u030clan 50.<\/b><\/p>\n

      Klijent je, u skladu sa propisima i internim procedurama Pru\u017eaoca usluga, obavezan da podnese odre\u0111enu podatke, i to:<\/p>\n

      \u2013 pre uspostavljanja bilo kakve poslovne saradnje sa Pru\u017eaocem usluga<\/p>\n

      \u2013 pri upisu kursa<\/p>\n

      \u2013 struc\u030cne obuke.<\/p>\n

      Pru\u017ealac usluga zadr\u017eava pravo da odbije poslovnu saradnju sa Klijentom u sluc\u030caju da podneta dokumentacije nije u skladu sa zahtevom Pru\u017eaoca usluga.<\/p>\n

      Pored liste dokumentacije Pru\u017ealac usluga zadr\u017eava pravo da od Klijenta zahteva i dodatnu dokumentaciju i informacije kao uslov za uspostavljanje poslovne saradnje.<\/p>\n

      Pru\u017ealac usluga mo\u017ee tra\u017eiti dostavlajnje dodatne dokumentacije od Klijenta za realizaciju zahteva u skladu da propisima koji regulisu predmetnu materiju.<\/p>\n

      Posebne odredbe koje se odnose na kandidate i polaznike <\/b><\/b><\/p>\n

      C\u030clan 51.<\/b><\/p>\n

      Kursevi jezika i \u010dasovi u organizaciji Pru\u017eaoca usluga<\/p>\n

      Kursevi jezika i \u010dasovi koji se vr\u0161e u organizaciji Pru\u017eaoca usluga obavljaju se u skladu sa zakonskom regulativom koja bli\u017ee defini\u0161e ovu materiju, u skladu sa svojim programima rada, raspolo\u017eivim kadrovskim i tehni\u010dkim kapacitetima.<\/p>\n

      Propisi koji c\u0301e bli\u017ee definisati standarde upisa, polaganja ispita, izdavanja sertifikata, uverenja ili potvrde nakon savladanog kursa jezika i polo\u017eenog ispita za polaznika i kandidata za kurseve jezika, zavisi od plana i progama kursa jezika kao i od uzrasta polaznika i kandidata.<\/p>\n

      Pru\u017ealac usluga koji odr\u017eava obuke i vr\u0161i ispitivanja kurseva jezika je u obavezi da ima odgovarajuc\u0301e obrazovanje i da ispunjava potrebne standarde u skladu sa zakonom i propisima koji reguli\u0161u ovu materiju.<\/p>\n

      Informacije bli\u017ee vezane za dokumantaciju potrebnu za upis kandidata i polaznika, kurseve jezika, nac\u030cin polaganja ispita, uslove za izdavanje sertifikata, uverenja ili potvrda, mo\u017eete videti na internet prezentaciji Pru\u017eaoca usluga.<\/p>\n

      C\u030clan 52.<\/b><\/p>\n

      Odustanak polaznika i kandidata<\/b><\/b><\/p>\n

      Polaznik i kandidat (u daljem tekstu Klijent) su u obavezi da potpi\u0161u ugovor sa Pru\u017eaocem usluga ili uplate iznos na teku\u0107i ra\u010dun Pru\u017eaoca usluga na dan odr\u017eavanja \u010dasa, odnosno nakon odre\u0111enog broja odr\u017eanih \u010dasova, u skladu sa dogovorom. Nakon uplate ili potpisivanjem ugovora stvara se obaveza izme\u0111u obe strane, na taj nac\u030cin se defini\u0161u me\u0111usobna prava i obaveze Pru\u017eaoca usluga i Klijenta. Odustanak Klijenta ili odustanak Pru\u017eaoca usluga nakon potpisivanja ugovora bic\u0301e definisan ugovorom. Odustanak Klijenta ili odustanak Pru\u017eaoca usluga nakon uplate od strane klijenta bic\u0301e definisan u skladu sa ovim Op\u0161tim uslovima poslovanja. Za sve \u0161to ne bude definisano ugovorom, primenjivac\u0301e se odredbe ovih Op\u0161tih uslova poslovanja i unutra\u0161njih akata i pravilnika Pru\u017eaoca usluga. Ukoliko nakon potpisivanja ugovora Klijent, u skladu sa dogovorenom dinamikom u ugovoru, ne koristi definisane usluge ne stic\u030ce pravo na povrac\u0301aj novca i u obavezi je da isplati ugovoreni iznos u celosti. Ukoliko kandidat- polaznik nakon uplate iznosa na osnovu rac\u030cuna ili predrac\u030cuna, ne koristi definisane usluge ne stic\u030ce pravo na povrac\u0301aj novca i u obavezi je da isplati iznos u celosti na osnovu rac\u030cuna ili predrac\u030cuna.<\/p>\n

      Odustanak Klijenta pre nego \u0161to se zapoc\u030cne sa kori\u0161c\u0301enjem usluga<\/b><\/b><\/p>\n

      Kada Klijent odustane od svog zahteva vezano za usluge nakon potpisivanja ugovora ili izvr\u0161ene uplate na dan odr\u017eavanja \u010dasa ili na osnovu predra\u010duna, pre nego \u0161to Klijent zapoc\u030cne sa kori\u0161c\u0301enjem usluga, Klijent stic\u030ce pravo na povrac\u0301aj uplac\u0301enog iznosa umanjenog za administrativne tro\u0161kove Pru\u017eaoca usluga, koji iznose 20% od vrednosti potpisanog ugovora ili 20% od iznosa predrac\u030cuna ili rac\u030cuna na osnovu kojih je izvr\u0161ena uplata. Klijent, da bi stekao prava iz ovog stava, je u obavezi da u pisanom obliku preda Pru\u017eaoca usluga zahtev za odustanak najkasnije 24 c\u030casa pre poc\u030cetka kori\u0161c\u0301enja usluga ili najkasnije 8 dana nakon potpisivanja ugovora ili izvr\u0161ene uplate.<\/p>\n

      Odustanak Klijenta kada se zapoc\u030cne sa realizacijom usluga<\/b><\/b><\/p>\n

      Kada Klijent odustane od svog zahteva vezano za usluge nakon potpisivanja ugovora ili izvr\u0161ene uplate, u trenutku kada je Klijent zapoc\u030ceo sa kori\u0161c\u0301enjem usluga, Klijent stic\u030ce pravo na povrac\u0301aj uplac\u0301enog iznosa umanjenog za administartivne tro\u0161kove i tro\u0161kove realizacije zahteva do trenutka odustanka Klijenta. Administrativni tro\u0161kovi iznose 20% od vrednosti potpisanog ugovora ili 20% od iznosa predrac\u030cuna ili rac\u030cuna na osnovu kojih je izvr\u0161ena uplata.<\/p>\n

      Tom prilikom c\u0301e se izvr\u0161iti obrac\u030cun i utvrditi da li je Klijent ostvario pravo na povrac\u0301aj novca ili ima obavezu da izvr\u0161i doplatu do visine realizovanog zahteva od strane Pru\u017eaoca usluga. Klijent, da bi stekao prava iz ovog stava, u obavezi je da u pisanom obliku preda Pru\u017eaocu usluga zahtev za odustanak. Ukoliko Pru\u017eaocu usluga ne preda zahtev za odustaknak, smatra se da je saglasan da se njegov zahtev realizuje u skladu sa ugovorom ili Op\u0161tim uslovima poslovanja.<\/p>\n

      Odustanak Klijenta nakon realizacije usluga<\/b><\/b><\/p>\n

      Kada Pru\u017ealac usluga realizuje zahtev Klijenta nakon izvr\u0161ene uplate ili nakon potpisivanja ugovora (obavi realizacuju usluga u skladu sa ugovorom u celini ili po izdatom predrac\u030cunu ili rac\u030cunu u celini), Klijent gubi pravo da odustane od svog zahteva vezano za usluge, a u sluc\u030caju da odustane nema pravo na povrac\u0301aj uplac\u0301enog iznosa i u obavezi je da uplati razliku izme\u0111u uplac\u0301enog iznosa i punog iznosa usluga definisanog ugovorom ili iznosa na rac\u030cunu.<\/p>\n

      Odustanak od ugovora zaklju\u010denog na daljinu<\/b><\/p>\n

      Ako je ugovor zaklju\u010den putem interneta ili drugim sredstvom komunikacije na daljinu, Klijent koji ima svojstvo potro\u0161a\u010da ostvaruje pravo na odustanak od ugovora u skladu sa Zakonom o za\u0161titi potro\u0161a\u010da Republike Srbije.<\/p>\n

      Ako Klijent zahteva da pru\u017eanje usluge zapo\u010dne pre isteka zakonskog roka za odustanak, smatra se da je dao izri\u010dit prethodni zahtev za po\u010detak pru\u017eanja usluge u skladu sa zakonom.<\/p>\n

      Kada je usluga u potpunosti izvr\u0161ena uz prethodni izri\u010dit zahtev i saglasnost potro\u0161a\u010da u skladu sa zakonom, pravo na odustanak mo\u017ee prestati u meri predvi\u0111enoj va\u017ee\u0107im propisima.<\/p>\n

      Odredbe ovog \u010dlana primenjuju se isklju\u010divo u meri u kojoj je pravo na odustanak predvi\u0111eno va\u017ee\u0107im propisima Republike Srbije.<\/p>\n

      Odustanak Pru\u017eaoca usluga nakon potpisivanja ugovora za realizaciju usluga ili nakon izvr\u0161ene uplate od strane klijenta<\/b><\/b><\/p>\n

      Kada Pru\u017ealac usluga, nakon potpisivanja ugovora za realizaciju usluga ili izvr\u0161ene uplate od strane klijenta, iz opravdanih razloga, vi\u0161e sile ili zbog poslovne politike odustane od realizacije na osnovu uplac\u0301enog ili ugovorenog zahteva pre poc\u030cetka realizacije zahteva, u toku trajanja realizacije zahteva ili nakon realizacije zahteva, Klijent mo\u017ee stec\u0301i pravo na povrac\u0301aj uplac\u0301enog iznosa. Obrac\u030cun c\u0301e se vr\u0161iti zaljuc\u030cno sa danom odustanka Pru\u017eaoca usluga i tom prilikom c\u0301e se izvr\u0161iti obrac\u030cun i utvrditi da li je Klijent ostvario pravo na povrac\u0301aj novca ili ima obavezu da izvr\u0161i doplatu do visine realizovanog zahteva od strane Pru\u017eaoca usluga, zakljuc\u030cno sa danom odustanka. Ukoliko Pru\u017ealac usluga odustane od realizacije ugovorenog zahteva u skladu sa ovim stavom, Klijent ne mo\u017ee da tra\u017eiti nadoknadu tro\u0161kova, niti mo\u017ee da zahteva nadoknadu \u0161tete.<\/p>\n

      C\u030clan 53.<\/b><\/p>\n

      Izdavanje sertifikata, uverenja, potvrde<\/b><\/b><\/p>\n

      Polaznik i kandidat nakon uspesno zavr\u0161enih kurseva i polaganja finalnog testa sa najmanje 70% uspeha stic\u030cu pravo na izdavanje sertifikata. Pru\u017ealac usluga c\u0301e Klijentu izdati odgovarajuc\u0301u ispravu iz ovog stava u skladu sa zakonskom regulativom koja defini\u0161e ovu materiju i internim aktom Pru\u017eaoca usluga.<\/p>\n

      Izdavanje sertifikata, uverenja i potvrde od strane Pru\u017eaoca usluga polazniku-kandidatu c\u0301e se obaviti kada se steknu propisani uslovi iz ovog c\u030clana, a najkasnije 30 dana od dana kada su se stekli uslovi za izdavanje.<\/p>\n

      C\u030clan 54.<\/b><\/p>\n

      Individualna nastava<\/p>\n

      Polaznik mo\u017ee koristiti idividualne kurseve, obuke, imati individualne c\u030casove (dalje u ovom c\u030clanu individualna nastava). Polaznik je u obavezi da, u sluc\u030caju opravdanog razloga za izostanak usled nemoguc\u0301nosti dolaska na individualnu nastavu, najkasnije 24 c\u030casa pre termina odr\u017eavanja individualne nastave obavesti Pru\u017eaoca usluga. U sluc\u030caju da polaznik u ovom roku ne obavesti Pru\u017eaoca usluga, smatra se da je individualna nastava odr\u017eana za navedeni termin.<\/p>\n

      C\u030clan 55.<\/b><\/p>\n

      Cenovnik usluga<\/b><\/b><\/p>\n

      Cenovnik usluga je transparentan i nalazi se na internet prezentaciji Pru\u017eaoca usluga.<\/p>\n

      C\u030clan 56.<\/b><\/p>\n

      Ostale odredbe<\/b><\/b><\/p>\n

      Na sve sto niie uredjeno ovim Op\u0161tim uslovima primenjuju se odredbe odgovarajuc\u0301e zakonske regulative koja bli\u017ee odredjuje i defini\u0161e oblast saradnje i poslovnog odnosa izmedju Klijenata i Pru\u017eaoca usluga.<\/p>\n

      U sluc\u030caju dono\u0161enja novih propisa, kao i izmena i\/ili dopuna odgovarajuc\u0301e zakonske regulative koja bli\u017ee odredjuje i defini\u0161e oblast saradnje i poslovnog odnosa izmedju Klijenata i Pru\u017eaoca usluga, isti c\u0301e se neposredno primenjivati na ugovorena prava i obaveze Pru\u017eaoca usluga i Klijenta do dono\u0161enja odgovarajuc\u0301ih izmena i dopuna Op\u0161tih uslova poslovanja.<\/p>\n

      C\u030clan 57.<\/b><\/p>\n

      Primena Op\u0161tih uslova poslovanja Pru\u017eaoca usluga<\/b><\/b><\/p>\n

      Op\u0161te uslove poslovanja donosi Pru\u017eaoc usluga.<\/p>\n

      Op\u0161ti uslovi poslovanja se objavljuju na internet stranici Pru\u017eaoca usluga.<\/p>\n

      Ovi Op\u0161ti uslovi poslovanja se primenjuju od dana objavljivanja.<\/p>\n

      \u010clan 58.<\/b><\/p>\n

      Zavr\u0161ne odredbe<\/b><\/p>\n

      Ovi Op\u0161ti uslovi predstavljaju sastavni deo svakog ugovora zaklju\u010denog izme\u0111u Pru\u017eaoca usluga i Klijenta, osim ako nije druga\u010dije izri\u010dito ugovoreno.<\/p>\n

      Ovi Op\u0161ti uslovi dostupni su na srpskom i engleskom jeziku.<\/p>\n

      U slu\u010daju razlika izme\u0111u jezi\u010dkih verzija, za ugovorne odnose koji se ure\u0111uju pravom Republike Srbije merodavna je verzija na srpskom jeziku.<\/p>\n<\/div><\/div><\/div>

      GENERAL TERMS AND CONDITIONS OF BUSINESS<\/b><\/p>\n

      Article 1<\/b><\/p>\n

      These General Terms and Conditions of Business of RDVNC \u2022 Language Learning – Service Provider – (hereinafter: the \u201cGeneral Terms and Conditions\u201d) establish:<\/p>\n

        \n
      • the standard terms of business applicable to the Service Provider;<\/li>\n
      • the general terms for establishing a relationship between Clients and the Service Provider;<\/li>\n
      • the procedure for communication between Clients and the Service Provider;<\/li>\n
      • the general terms for the provision of services between Clients and the Service Provider;<\/li>\n
      • the general terms relating to the products of the Service Provider and the prices of services provided to all Clients, both legal entities and natural persons;<\/li>\n
      • Clients\u2019 rights relating to the services provided by the Service Provider, as well as the conditions and procedures for exercising such rights;<\/li>\n
      • other matters of importance for the business relationship between the Service Provider and Clients.<\/li>\n<\/ul>\n

        The price lists form an integral part of these General Terms and Conditions and define the fees and other costs charged by the Service Provider to Clients, whether legal entities or natural persons, for its services.<\/p>\n

        Through these General Terms and Conditions, the Service Provider defines the rights and obligations of users of its services \u2013 Clients \u2013 as well as its own rights and obligations when providing services.<\/p>\n

        Through these General Terms and Conditions, the Service Provider ensures the application of good business customs, good business practices, and fair treatment of Clients, as well as compliance of the General Terms and Conditions with the legislation of the Republic of Serbia and applicable regulations relating to the relevant field.<\/p>\n

        Article 2<\/b><\/p>\n

        If the business relationship between the Client and the Service Provider does not require the conclusion of a contract, the Service Provider shall enable the Client to review the General Terms and Conditions by providing them to the Client, communicating them verbally (in cases where the Client is unable to read the General Terms and Conditions for objective reasons), or making them available in another manner (through the Service Provider\u2019s website, within applications relating to particular services, etc.).<\/p>\n

        If the Client agrees to establish a business relationship between themselves and the Service Provider, it shall be deemed that the Client has become acquainted with the General Terms and Conditions.<\/p>\n

        By accepting a business offer and making payment for services rendered, the Client shall be deemed to have accepted the General Terms and Conditions and to have become fully acquainted with their contents.<\/p>\n

        If the Client does not accept the General Terms and Conditions, the business relationship between the Client and the Service Provider cannot be established.<\/p>\n

        In cases of inconsistency between the provisions of a concluded contract and the acts\/documents of the Service Provider, the provisions of the concluded contract shall prevail, followed by the provisions of these General Terms and Conditions, and then the provisions of other acts and internal rules of the Service Provider which further regulate specific areas of business and serve to implement these General Terms and Conditions.<\/p>\n

        The Service Provider shall publish general acts defining business conditions, as well as amendments and supplements thereto, in the manner and within the deadlines prescribed by applicable regulations. Such documents shall be displayed in a visible place at the premises of the Service Provider and\/or on its website, and the Client shall be deemed to have been informed of the contents of such documents published in this manner.<\/p>\n

        Article 3<\/b><\/p>\n

        These General Terms and Conditions shall apply to the relationship between the Client and the Service Provider based on:<\/p>\n

          \n
        • an offer, request, or another type of application form or document of the Service Provider signed by the Client;<\/li>\n
        • a written contract between the Client and the Service Provider;<\/li>\n
        • other forms of business cooperation between the Client and the Service Provider where no contract is concluded in accordance with applicable regulations and acts of the Service Provider.<\/li>\n<\/ul>\n

          CLIENTS OF THE SERVICE PROVIDER<\/b><\/p>\n

          Article 4<\/b><\/p>\n

          A Client of the Service Provider shall be any person (legal entity, entrepreneur, or natural person) who uses or has used the services of the Service Provider, any person who has contacted the Service Provider for the purpose of using its services, and whom the Service Provider has identified as such.<\/p>\n

          The Service Provider has the right to freely decide on cooperation with Clients, i.e., it may freely decide whether to enter into a business relationship with a Client.<\/p>\n

          Article 5<\/b><\/p>\n

          The Client may request from the Service Provider appropriate explanations and oral instructions relating to the application of these General Terms and Conditions. The Service Provider shall provide such explanations and instructions and, at the Client\u2019s request, shall deliver them in written form or on another durable medium, or provide them personally at its premises.<\/p>\n

          The Client also has the right to request written information from the Service Provider regarding those provisions of the General Terms and Conditions that relate to the service in which the Client is interested or to the business relationship between the Client and the Service Provider.<\/p>\n

          Article 6<\/b><\/p>\n

          During the duration of the business relationship with the Service Provider, the Client has the right to receive, free of charge and in written form, information, data, and instructions relating to their business relationship with the Service Provider, in a manner understandable to the Client.<\/p>\n

          The above does not apply to special requests by the Client for which the Service Provider confirms or certifies certain data, and which are requested for a specific purpose, such as presentation, confirmation, or similar purposes, where a fee is prescribed by the Service Provider\u2019s price lists or other similar internal documents.<\/p>\n

          The Client has the right to receive information regarding the status of the matter relating to the fulfilment of their requests, course schedules, cases in which the amount of their obligations may change, the manner and conditions under which such changes may occur, as well as all other information arising from the business relationship with the Service Provider.<\/p>\n

          If the amount of the fee for agreed services changes, the Client is obliged to provide a written statement if they wish to withdraw from the new offer; otherwise, it shall be deemed that the Client accepts the new offer and agrees to it.<\/p>\n

          The deadline for submitting a written response by which the Client declares withdrawal from the new offer is 24 hours from the moment of receipt of the notification, unless otherwise specified in the notification.<\/p>\n

          Article 7<\/b><\/p>\n

          The Client is obliged, when entering into a business relationship with the Service Provider, to provide their personal data for the purpose of establishing and maintaining such business relationship.<\/p>\n

          For the purpose of establishing and maintaining a business relationship with the Client, and acting as the data controller in accordance with the provisions of the Law on Personal Data Protection, the Service Provider has the obligation and legitimate business need to maintain and process certain data relating to the Client in its database, which, pursuant to the law, are considered personal data.<\/p>\n

          Client data are stored and retained in electronic and other databases of the Service Provider and are used exclusively by the Service Provider, persons engaged by the Service Provider, and other persons who, due to the nature of their work, have access to such data, as well as, where necessary, by state authorities and legal entities affiliated with the Service Provider.<\/p>\n

          The Service Provider may request and process the following data of Clients (natural persons, entrepreneurs, as well as natural persons acting as owners, representatives, authorised agents, other authorised persons, or members of management bodies of legal entities):<\/p>\n

            \n
          • first name and surname;<\/li>\n
          • name of one parent;<\/li>\n
          • private and business telephone numbers (mobile and landline);<\/li>\n
          • residential address;<\/li>\n
          • private and business email address;<\/li>\n
          • date and place of birth;<\/li>\n
          • personal identification number (JMBG);<\/li>\n
          • number and copy of personal identification documents;<\/li>\n
          • title;<\/li>\n
          • occupation;<\/li>\n
          • employer\u2019s name;<\/li>\n
          • marital and family status;<\/li>\n
          • position within a legal entity;<\/li>\n
          • information about members of the family household (relationship, employment status, and date of birth).<\/li>\n<\/ul>\n

            The Service Provider may also request other data relating to the Client for the purpose of implementing the business relationship, in accordance with applicable laws and regulations governing this matter.<\/p>\n

            By concluding a contract or accepting these General Terms and Conditions, the Client gives consent to the Service Provider to process their data in accordance with this Article of the General Terms and Conditions.<\/p>\n

            If the Client does not wish certain personal data to be processed, they must inform the Service Provider thereof at the time of establishing the business relationship or subsequently, in writing.<\/p>\n

            Article 8<\/b><\/p>\n

            The Client may request from the Service Provider access to certain data, as well as a copy of data arising from the business relationship, in accordance with the provisions of the Law on Personal Data Protection.<\/p>\n

              \n
            • The Service Provider is obliged to provide information to the Client without delay and no later than 15 days from the date of submission of the request for information.<\/li>\n
            • The Service Provider is obliged, without delay and no later than 30 days from receipt of a valid request for access or issuance of a copy, to enable the Client to inspect the data or provide a copy thereof.<\/li>\n
            • Requests for information, access, and copies shall be submitted to the Service Provider in writing, by regular mail, electronically, or directly at the premises of the Service Provider.<\/li>\n
            • If the Client considers that their right to information, access, or a copy of personal data has been violated by the actions of the Service Provider, the Client has the right to file a complaint with the Commissioner for Information of Public Importance and Personal Data Protection, in accordance with the law.<\/li>\n<\/ul>\n

              The costs of providing access to certain data and copies shall be borne by the Client.<\/p>\n

              In accordance with the provisions of the Law on Personal Data Protection, the Client has the following rights:<\/p>\n

              Right to information about processing<\/b><\/p>\n

              The Client has the right to request that the data controller truthfully and fully inform them:<\/p>\n

                \n
              1. whether the controller processes their data and what processing operations are performed;<\/li>\n
              2. which data relating to them are processed;<\/li>\n
              3. from whom their data were collected, i.e., the source of the data;<\/li>\n
              4. for what purposes their data are processed;<\/li>\n
              5. the legal basis for processing their data;<\/li>\n
              6. in which data collections their data are stored;<\/li>\n
              7. who the users of their data are;<\/li>\n
              8. which data or categories of data concerning them are used;<\/li>\n
              9. for what purposes their data are used;<\/li>\n
              10. the legal basis for using their data;<\/li>\n
              11. to whom the data are transferred;<\/li>\n
              12. which data are transferred;<\/li>\n
              13. for what purposes the data are transferred;<\/li>\n
              14. the legal basis for transferring the data;<\/li>\n
              15. the period during which the data are processed.<\/li>\n<\/ol>\n

                Right of access<\/b><\/p>\n

                The Client has the right to request that the controller provide access to data relating to them.<\/p>\n

                The right of access includes the right to review, read, and listen to the data, as well as to make notes.<\/p>\n

                \u00a0<\/b><\/p>\n

                Right to a copy<\/b><\/p>\n

                The Client has the right to request a copy of personal data relating to them.<\/p>\n

                The controller shall provide a copy of the data (photocopy, audio copy, video copy, digital copy, etc.) in the form in which the information exists, or in another form if the original form would be incomprehensible to the person concerned.<\/p>\n

                The Client shall bear the necessary costs of preparing and delivering the copy.<\/p>\n

                \u00a0<\/b><\/p>\n

                \u00a0<\/b><\/p>\n

                Client rights following access to data<\/b><\/p>\n

                The Client has the right to request correction, completion, updating, deletion of data, as well as interruption and temporary suspension of processing.<\/p>\n

                The Client has the right to deletion of data if:<\/p>\n

                  \n
                1. the purpose of processing has not been clearly defined;<\/li>\n
                2. the purpose of processing has changed and the requirements for processing for the changed purpose have not been fulfilled;<\/li>\n
                3. the purpose of processing has been achieved, or the data are no longer necessary for achieving the purpose;<\/li>\n
                4. the method of processing is unlawful;<\/li>\n
                5. the data falls within the number and type of data whose processing is disproportionate to the purpose;<\/li>\n
                6. the data is inaccurate and cannot be corrected by replacement with accurate data;<\/li>\n
                7. the data is processed without consent or legal authorisation, or in other cases where processing cannot be carried out in accordance with the provisions of this law.<\/li>\n<\/ol>\n

                  The Client has the right to interruption and temporary suspension of processing if they dispute the accuracy, completeness, or timeliness of data, as well as the right for such data to be marked as disputed until accuracy, completeness, and timeliness are established.<\/p>\n

                  The Client also has other rights and obligations defined by these General Terms and Conditions, other general and individual acts of the Service Provider, and contracts.<\/p>\n

                  Right to equal treatment of all service users<\/b><\/p>\n

                  Article 9<\/b><\/p>\n

                  The Service Provider is obliged to apply the same criteria when dealing with all Clients.<\/p>\n

                  The conduct toward Clients and the relationship with Clients are further defined in the internal rules of the Service Provider.<\/p>\n

                  Special rights of Clients and rights of the Service Provider in relations with Clients<\/b><\/p>\n

                  Article 10<\/b><\/p>\n

                  A Client intending to conclude a contract with the Service Provider has the right, upon request and free of charge, to receive a draft of such contract as a proposal for its conclusion.<\/p>\n

                  Through its offer, the Service Provider shall, during the pre-contractual phase, inform the Client by providing information and appropriate explanations regarding the conditions relating to the contract, the establishment of the business relationship, or specific services of the Service Provider, so that the Client may compare offers from different providers of the same services and assess whether the contract corresponds to their needs and financial circumstances.<\/p>\n

                  In this manner, the Service Provider shall not mislead the Client at any stage.<\/p>\n

                  The Client shall primarily receive service offers in Serbian dinars. At the Client\u2019s request, the Service Provider may enable the Client to contract a service in the dinar equivalent of a foreign currency, in which case the Service Provider shall inform the Client of the foreign exchange risks assumed in such circumstances.<\/p>\n

                  The offer shall be provided to the Client if the Client has expressed interest in establishing a business relationship or using the services of the Service Provider. The offer shall be issued using a form whose appearance and content are determined by the Service Provider, either on paper or another durable medium.<\/p>\n

                  Delivery of Information on Services During the Pre-Contractual Phase<\/b><\/p>\n

                  Article 11<\/b><\/p>\n

                  The Service Provider is obliged to provide the Client, within a reasonable period before concluding a framework agreement relating to services (professional training, translation services, courses, educational services, etc.), with information defined as mandatory elements of such agreement.<\/p>\n

                  The information shall be provided in a manner that enables the user to become familiar with the conditions relating to the provision of services, compare offers from different service providers, and assess whether these conditions and services correspond to their needs.<\/p>\n

                  The Service Provider is obliged to provide the user with the information referred to in paragraph 1 of this Article in a manner that does not mislead the user at any time regarding the conditions relating to the provision of services.<\/p>\n

                  The Service Provider shall provide the user with the information referred to in paragraph 1 of this Article on paper or another durable medium.<\/p>\n

                  The Service Provider may provide the user with the information referred to in paragraph 1 of this Article by delivering a draft framework agreement containing such information.<\/p>\n

                  Article 12<\/b><\/p>\n

                  The Client has the right to withdraw from a concluded service agreement (professional training, translation services, courses, educational services, etc.) if the services under the agreement have not yet been performed, no later than 24 hours from the moment of concluding the agreement, without stating the reasons for withdrawal.<\/p>\n

                  When withdrawing from the agreement referred to in paragraph 1 of this Article, and before expiry of the deadline specified therein, the Client is obliged to notify the Service Provider of their intention to withdraw personally or by submitting a written statement of withdrawal. The date of receipt of such notification shall be considered the date of withdrawal from the agreement.<\/p>\n

                  If the Client withdraws from the agreement in accordance with paragraph 2 of this Article, the Client is obliged to reimburse the Service Provider for the actual costs incurred in connection with concluding the service agreement with the Client, provided that the Service Provider informed the Client of such costs before concluding the agreement.<\/p>\n

                  For agreements where the Client has provided security or a guarantee, the Service Provider shall charge the costs incurred in performing the agreement in the amount of actual costs, and shall return the difference to the Client if the amount of the provided security exceeds the costs incurred.<\/p>\n

                  If the security provided by the Client is lower than the costs incurred, the Client shall be obliged to pay the difference to the Service Provider.<\/p>\n

                  If additional services were provided to the Client in connection with the service agreement from which the Client withdraws, upon fulfilment of the conditions for withdrawal under this Article, the Client shall no longer be bound by agreements relating to such additional services.<\/p>\n

                  Withdrawal from a Distance Contract<\/b><\/p>\n

                  If the contract has been concluded via the internet or another means of distance communication, the Client who has the status of a consumer shall exercise the right of withdrawal from the contract in accordance with the Consumer Protection Act of the Republic of Serbia.<\/p>\n

                  If the Client requests that the provision of the service begin before the expiry of the statutory withdrawal period, the Client shall be deemed to have given an explicit prior request for the commencement of service provision in accordance with the law.<\/p>\n

                  Where the service has been fully performed based on the consumer\u2019s prior explicit request and consent in accordance with the law, the right of withdrawal may cease to apply to the extent provided for by applicable regulations.<\/p>\n

                  The provisions of this Article shall apply only to the extent that the right of withdrawal is provided for under the applicable regulations of the Republic of Serbia.<\/p>\n

                  Article 13<\/b><\/p>\n

                  When concluding a service agreement, the Service Provider shall provide the Client, together with the agreement, with one copy of an overview of the mandatory elements of such agreement.<\/p>\n

                  The Service Provider shall retain the second copy of this plan, i.e., overview, in its documentation.<\/p>\n

                  Article 14<\/b><\/p>\n

                  During the term of the contractual relationship, the Service Provider shall notify the Client in the following cases and in the following manner:<\/p>\n

                    \n
                  • In the event of changes to any mandatory elements of the service agreement<\/b>, the Service Provider shall notify the Client of the intended changes. In this manner, the Client shall be informed that their written consent is required for such changes. If the Client does not expressly state in writing that they do not agree with the changes within 48 hours from receipt of the notification, it shall be deemed that the Client has given tacit consent to the newly introduced changes.<\/li>\n
                  • Where a fixed price has been agreed for services defined in the agreement<\/b>, and the price changes due to market circumstances or a change in business policy, the Service Provider shall notify the Client in writing of each price change in the manner agreed with the Client, stating the date from which the amended price applies.<\/li>\n<\/ul>\n

                    If the Client does not provide written notice within 48 hours from receipt of the notification that they wish to withdraw from the service agreement due to the price change, it shall be deemed that the Client agrees with and accepts the new prices.<\/p>\n

                    If the Client does not agree to the proposed price changes within the specified period, the Service Provider is obliged to fulfil its obligations until the moment when the change occurs.<\/p>\n

                    The Client may request termination of the agreement without additional costs. If, at the time of requesting termination, the Client has not settled all obligations for services already provided by the Service Provider, the Client shall be obliged to settle all obligations relating to services performed under the agreement.<\/p>\n

                      \n
                    • By providing service repayment plans<\/b> for the entire duration of the contractual relationship, upon the Client\u2019s request and free of charge.<\/li>\n
                    • Regarding changes to information that is not a mandatory element of the agreement<\/b>, by displaying notices at the premises of the Service Provider and\/or on the Service Provider\u2019s website, as well as by delivery on a durable medium, in accordance with the agreement between the Service Provider and the Client.<\/li>\n
                    • Where the agreement provides that certain persons will be engaged to perform the services<\/b>, the Service Provider has the right, based on its assessment, to engage other persons who are suitable to perform such services without the Client\u2019s written consent.<\/li>\n<\/ul>\n

                      The engagement of other persons for the performance of services shall not be considered grounds for termination of the agreement or a request by the Client for a refund.<\/p>\n

                      The Service Provider may not charge the Client additional costs due to the engagement of other persons for the performance of agreed services.<\/p>\n

                      The Service Provider may charge additional costs due to the engagement of other persons only where, at the time of signing the agreement, the Service Provider was unaware of circumstances requiring such engagement. In such case, the Service Provider may engage other persons only with the Client\u2019s written consent.<\/p>\n

                      If the Client wishes to terminate the agreement due to such circumstances, the Client shall reimburse the Service Provider for all actual costs incurred up to the moment of termination.<\/p>\n

                        \n
                      • If the Client is late in fulfilling their obligations<\/b>, the Service Provider shall, in accordance with the law, apply rules concerning default, statutory default interest, and any contractual penalties.<\/li>\n<\/ul>\n

                        The Service Provider shall deliver amendments and supplements electronically if the Client\u2019s email address is available to the Service Provider. Otherwise, delivery shall be made by post to the address known to the Service Provider.<\/p>\n

                        The Client shall be deemed to have agreed to the proposed amendments if, by the date of their application, the Client has not informed the Service Provider that they do not agree.<\/p>\n

                        The Client has the right, before the date of application of the proposed amendments, to terminate the agreement without paying fees or other costs if they do not agree with such amendments.<\/p>\n

                          \n
                        • If the Service Provider terminates the service agreement, the Client shall be obliged to make payments if the amount already paid is lower than the costs incurred in performing the service and shall pay the difference to the Service Provider for costs incurred until the moment of termination.<\/li>\n<\/ul>\n

                          The Client shall have no right to claim additional costs or damages arising from termination of the agreement by the Service Provider.<\/p>\n

                            \n
                          • If the Client terminates the agreement, the Service Provider has the right to request compensation for any damage caused by such termination.<\/li>\n
                          • If agreed, the Service Provider may suspend the provision of services to the Client if the Client has failed to fulfil obligations under the agreement and may request immediate settlement of outstanding obligations before continuing to provide services.<\/li>\n<\/ul>\n

                            If, even after such request for settlement, the Client fails to fulfil obligations, it shall be deemed that conditions for termination of the agreement have been met, and the Client becomes obliged to settle all obligations under the agreement.<\/p>\n

                            Article 15<\/b><\/p>\n

                            In the event of assignment of claims arising from a service agreement (professional training, translation services, courses, educational services, etc.) by the Service Provider to another legal entity, the Client shall retain all rights agreed under the contract, as well as the right to raise objections against the other legal entity that they could have raised against the Service Provider.<\/p>\n

                            The other legal entity may not place the Client in a less favourable position than the position the Client would have had if the claim had not been transferred, and the Client may not be exposed to additional costs as a result.<\/p>\n

                            The Service Provider shall inform the Client of the assignment of claims referred to in the previous paragraph in the agreed manner (in writing, electronically to the registered email contact address, or by another agreed method) within a reasonable period immediately after the assignment has been completed.<\/p>\n

                            Assignment of claims shall not constitute grounds for termination of the agreement.<\/p>\n

                            Article 16<\/b><\/p>\n

                            If the Client, without justified reasons, withdraws from a request for the provision of a service requested from the Service Provider, where no contract is required to be signed, the Service Provider may charge a fee up to the amount of the actual costs incurred in providing the service until the moment the Client withdraws the request, including administrative costs amounting to 20% of the amount stated in the pro forma invoice, invoice, or payment made to the current account of the Service Provider (hereinafter: the \u201cpayment\u201d).<\/p>\n

                            The Service Provider may also request compensation for any damage suffered as a result of the Client withdrawing from the previous request for the provision of services.<\/p>\n

                            Article 17<\/b><\/p>\n

                            If the Client, without justified reasons, withdraws from a request for the provision of a service requested from the Service Provider, where a contract has been signed, the Service Provider may charge a fee up to the amount of the actual costs incurred in providing the service until the moment the Client withdraws from the request, including administrative costs amounting to 20% of the contract value.<\/p>\n

                            The Service Provider may also request compensation for any damage suffered as a result of the Client withdrawing from the previous request for the provision of services under the signed contract.<\/p>\n

                            Article 18<\/b><\/p>\n

                            In cases where the Client withdraws from using services under a concluded contract, before the agreed services have been performed, due to circumstances that could not have been foreseen at the time of signing the contract, and submits a request for termination of the contract due to unforeseen circumstances or force majeure, the Client must provide evidence of the occurrence of such unforeseen circumstances or force majeure.<\/p>\n

                            Otherwise, it shall not be considered that such circumstances occurred, and termination of the contract cannot be based on such circumstances.<\/p>\n

                            From the moment the unforeseen circumstances or force majeure occur, the effects and obligations arising from the concluded contract shall cease to bind the Client.<\/p>\n

                            In the event of termination of the contract under the previous paragraph of this Article, the Client shall be obliged to pay for services provided up to the moment of withdrawal from the contract, no later than within 30 days from the date on which the conditions for termination of the contract arose.<\/p>\n

                            Article 19<\/b><\/p>\n

                            In cases where the Client withdraws from a request for which no contract is envisaged (after payment based on a pro forma invoice, invoice, or payment to the Service Provider\u2019s current account), before the agreed request has been fulfilled, due to circumstances that did not exist and could not have been foreseen at the time of submitting the request, or due to force majeure, the Client shall provide evidence of the occurrence of such unforeseen circumstances or force majeure within 5 days from the date on which such circumstances occurred.<\/p>\n

                            Otherwise, it shall not be considered that such circumstances occurred, and the Client may not withdraw based on the above circumstances.<\/p>\n

                            In the event of justified reasons for withdrawal referred to in the previous paragraph of this Article, the Service Provider shall return to the Client the paid deposit provided as a guarantee for the performance of services, reduced by administrative costs which, in this case, amount to 5% of the value of the service based on the Client\u2019s request.<\/p>\n

                            The amount shall be deducted from the total amount of payments made by the Client up to the moment of withdrawal.<\/p>\n

                            The Service Provider shall refund the paid amount reduced by administrative costs no later than within 30 days from the date on which the conditions for termination arose.<\/p>\n

                            The request for withdrawal referred to in paragraph 1 of this Article must be submitted in writing, electronically, or at the premises of the Service Provider.<\/p>\n

                            RESPONSIBILITIES OF THE SERVICE PROVIDER<\/b><\/p>\n

                            Article 20<\/b><\/p>\n

                            In fulfilling its obligations arising from its business activities, the Service Provider shall act with due care, in accordance with the rules and regulations governing its field of business.<\/p>\n

                            The Service Provider\u2019s marketing activities shall be directed toward timely and truthful informing of the public about its financial position, types and quality of services, as well as its human and capital resources.<\/p>\n

                            In its communication with the public, the Service Provider shall avoid methods of unfair competition and shall adhere to the principles of the Code of Professional Ethics and the Code of Professional Business Conduct.<\/p>\n

                            Communication between the Client and the Service Provider shall take place through informational and promotional materials, telephone contact, the Service Provider\u2019s website, postal correspondence, written communication, email, SMS mobile services, as well as direct oral communication.<\/p>\n

                            The Service Provider has the right to use the data (address, telephone number, fax number, email address, and other contact details of the Client) provided by the Client when concluding a contract or submitting a request for a service, for the purpose of sending notifications to the Client regarding products, services, and other activities through messages, brochures, presentations, and other forms of business communication referred to in the previous paragraph.<\/p>\n

                            Article 21<\/b><\/p>\n

                            The Service Provider has adopted an Internal Code of Professional Conduct, in accordance with applicable legislation. The Code establishes general ethical principles and standards of professional conduct applicable to the Service Provider in all business relationships with Clients.<\/p>\n

                            The Service Provider informs Clients of the minimum standards of good business practice that the Service Provider shall adhere to in the course of its operations.<\/p>\n

                            Article 22<\/b><\/p>\n

                            Upon the Client\u2019s request, the Service Provider shall provide information regarding the status of implementation of services or Client requests, as well as other information arising from the business relationship between the Client and the Service Provider.<\/p>\n

                            The Service Provider shall provide Clients with clear and understandable information, making such information easily accessible and noticeable.<\/p>\n

                            Article 23<\/b><\/p>\n

                            The Service Provider shall not be liable for any damage arising as a result of:<\/p>\n

                            \u2013 force majeure;
                            \n\u2013 armed conflicts;
                            \n\u2013 measures undertaken by domestic, foreign, or international governmental authorities;
                            \n\u2013 boycotts, strikes, or other forms of work interruption caused by trade union action;
                            \n\u2013 interruptions of electricity supply, interruptions in communication systems, interruptions of internet connectivity, or failures of equipment or software belonging to the Service Provider or third parties; and
                            \n\u2013 other circumstances beyond the reasonable control of the Service Provider.<\/p>\n

                            The provisions of the preceding paragraph shall also apply where the Service Provider, for justified reasons, temporarily suspends or restricts its business activities on certain days or for a certain period of time.<\/p>\n

                            The Service Provider shall undertake all necessary measures to minimise or limit any impact that may cause damage to the Client.<\/p>\n

                            Article 24<\/b><\/p>\n

                            The Service Provider shall have the right to freely select its Clients.<\/p>\n

                            The Service Provider shall not engage in illegal activities or transactions, nor shall it support any activities arising from illegal activities or activities whose ultimate purpose is illegal.<\/p>\n

                            The Service Provider shall have the right to refuse to enter into an agreement and\/or to provide services to a Client.<\/p>\n

                            Furthermore, the Service Provider shall have the right, without the Client\u2019s consent, to suspend the possibility of using certain services and\/or products in accordance with applicable regulations concerning the prevention of money laundering and terrorist financing, as well as in accordance with its internal acts, all in compliance with applicable legislation.<\/p>\n

                            Business Confidentiality<\/b><\/p>\n

                            Article 25<\/b><\/p>\n

                            Business secrets shall include information defined by law, including:<\/p>\n

                            \u2013 information known to the Service Provider relating to personal data, financial status, and transactions, as well as ownership interests or business relationships of Clients;
                            \n\u2013 other information obtained by the Service Provider in the course of conducting business with Clients.<\/p>\n

                            The Service Provider, its associates, external auditors, and other persons who, due to the nature of their work, have access to information constituting a business secret, shall not disclose such information to third parties, use it contrary to the interests of the Service Provider and its Clients, or enable third parties to access such information.<\/p>\n

                            The obligation to maintain business confidentiality shall remain in force even after a person\u2019s status, on the basis of which they obtained access to information constituting a business secret, has ceased.<\/p>\n

                            The Service Provider may disclose Client information considered a business secret to third parties only with the Client\u2019s written consent, unless otherwise provided by law.<\/p>\n

                            Article 26<\/b><\/p>\n

                            Exceptions to the obligation of maintaining business confidentiality shall apply where information is disclosed:<\/p>\n

                            \u2022 based on a decision or request of a competent court;
                            \n\u2022 for the purposes of the Ministry responsible for internal affairs, the authority responsible for combating organised crime, and the authority responsible for preventing money laundering, in accordance with regulations governing the prevention of money laundering;
                            \n\u2022 in connection with property-related proceedings, based on a request from a property guardian or consular representatives of foreign states, accompanied by appropriate written documentation proving the legitimate interest of such persons;
                            \n\u2022 in connection with enforcement proceedings against the Client\u2019s assets conducted by a competent authority;
                            \n\u2022 to regulatory bodies in the Republic of Serbia for the purpose of performing activities within their jurisdiction;
                            \n\u2022 to the competent authority in connection with supervision of payment transactions conducted by legal entities and individuals engaged in business activities in accordance with regulations governing payment transactions;
                            \n\u2022 to the Tax Administration, in accordance with regulations governing matters within its competence;
                            \n\u2022 to the authority responsible for foreign exchange control matters.<\/p>\n

                            The Service Provider shall have the right to disclose information constituting a business secret to the public prosecutor, courts, or other competent authorities exercising public-law powers exclusively for the purpose of protecting its rights, in accordance with applicable law.<\/p>\n

                            Article 27<\/b><\/p>\n

                            By entering into an agreement, the Client grants consent and authorises the Service Provider to use, process, and store all information provided by the Client at the time of entering into the Agreement, as well as information obtained by the Service Provider during the performance of the Agreement, which constitutes personal data within the meaning of data protection legislation and which may be used, processed, and stored in accordance with applicable business confidentiality regulations, for the purposes of:<\/p>\n

                            \u2013 performing this Agreement;
                            \n\u2013 improving business cooperation with Clients;
                            \n\u2013 developing services and products; and
                            \n\u2013 conducting research and analyses for the needs of the Service Provider.<\/p>\n

                            The Service Provider shall ensure appropriate treatment regarding the confidentiality and integrity of Client data, in accordance with applicable relevant regulations of the Republic of Serbia.<\/p>\n

                            Photography and Recording<\/b><\/p>\n

                            Photography, audio recording, or video recording of Participants for promotional, marketing, or other purposes that are not necessary for the performance of the contract may be carried out only on the basis of the prior voluntary consent of the data subject, or their legal representative where required.<\/p>\n

                            Consent given may be withdrawn at any time, whereby withdrawal of consent shall not affect the lawfulness of processing carried out before such withdrawal.<\/p>\n

                            Unauthorised recording of teachers, other participants, or lessons by Clients and Participants is not permitted, except with the prior explicit consent of all persons to whom the recording relates.<\/p>\n

                            Service Provider and Risks<\/b><\/p>\n

                            Article 28<\/b><\/p>\n

                            In accordance with applicable regulations and its internal procedures, the Service Provider shall comply with certain exposure limits relating to various types of risks associated with activities that the Client wishes to undertake with the Service Provider.<\/p>\n

                            Higher risk represents a higher cost of business operations for both the Service Provider and the Client.<\/p>\n

                            The Service Provider shall explain to the Client the need for risk reduction in certain situations where the Client\u2019s request for a particular service may increase risk, as well as the methods of reducing such risk, which may require the Client\u2019s cooperation in providing additional evidence, security measures, or fulfilment of other conditions, with the aim of performing the relevant activity under the least risky conditions for both the Client and the Service Provider.<\/p>\n

                            Conflict of Interest Management<\/b><\/p>\n

                            Article 29<\/b><\/p>\n

                            Due to the nature of the activities performed by the Service Provider, which include education, professional training, and courses, conflicts of interest may arise:<\/p>\n

                            \u2013 between the interests of the Service Provider or certain persons associated with the Service Provider and the obligations that the Service Provider has towards its Clients; and
                            \n\u2013 between different interests of two or more Clients with whom the Service Provider maintains a business relationship.<\/p>\n

                            The Service Provider shall identify the possibility of conflicts of interest arising and, where possible, prevent such conflicts.<\/p>\n

                            If conflicts of interest cannot be avoided through the existing organisation or internal business processes of the Service Provider, the Service Provider\u2019s priority shall be to resolve such conflicts in the interests of its Clients.<\/p>\n

                            Where no organisational or administrative measures exist that can ensure prevention of the risk of harm to the Client, the Service Provider shall disclose to the Client the basic nature and\/or sources of the conflict of interest before establishing a business relationship with the Client or before commencing the provision of services on behalf of and for the account of the Client.<\/p>\n

                            Such disclosure, as a final measure for managing conflicts of interest, shall be made in general terms and in a manner that does not breach business confidentiality obligations towards other Clients.<\/p>\n

                            Business Gifts Policy<\/b><\/p>\n

                            Article 30<\/b><\/p>\n

                            The Business Gifts Policy regulates the management of conflicts of interest arising when Service Providers accept gifts and other private benefits offered by Clients and other business partners of the Service Provider, where such gifts or benefits are considered inappropriate or exceed the limits of customary business relationships.<\/p>\n

                            The Service Provider collects and processes data relating to business gifts, including:<\/p>\n

                            \u2013 the identity of the Client\/business partner offering the gift; and
                            \n\u2013 the type and estimated value of the offered business gift.<\/p>\n

                            By processing data relating to business gifts, the Service Provider reduces to the lowest possible extent any conflict of interest that may arise from the influence of gifts on impartial and lawful business conduct.<\/p>\n

                            All accepted gifts that are contrary to the Service Provider\u2019s policy shall be donated for charitable purposes.<\/p>\n

                            Responsibility of the Client<\/b><\/b><\/p>\n

                            Article 31<\/b><\/p>\n

                            Before entering into an agreement with the Service Provider, the Client shall carefully review all terms and conditions contained in the written documents provided by the Service Provider, including, but not limited to, the General Terms and Conditions of Business, the Service Provider\u2019s offer, agreements, annexes and attachments thereto, as well as the general terms and conditions applicable to specific services, which are provided to the Client for the purpose of concluding a specific legal transaction.<\/p>\n

                            The Client shall also have the right to regularly obtain information regarding changes to the terms and conditions offered by the Service Provider and to request any additional relevant information and explanations.<\/p>\n

                            Notification Obligations of the Client<\/b><\/p>\n

                            Article 32<\/b><\/p>\n

                            The Client shall notify the Service Provider without delay, and no later than 15 days from the date on which the change occurs, of any changes relating to their personal or family name, residential address, employer\u2019s address, change of authorised representative, and any other changes relevant for the uninterrupted performance of business activities between the Client and the Service Provider.<\/p>\n

                            The Client shall notify the Service Provider of any status-related and other changes registered with the Business Registers Agency, courts, or other competent authorities, and shall provide evidence of such changes within 3 days from the date of receipt of the decision confirming registration of such change.<\/p>\n

                            The Client shall also notify the Service Provider without delay of any changes to other circumstances relevant for the fulfilment of the Client\u2019s obligations towards the Service Provider, including changes of employment, loss of employment, reduction or loss of income, and other circumstances relevant to their mutual relationship.<\/p>\n

                            The Client shall also notify the Service Provider of any changes to information previously identified by the Service Provider as relevant for the delivery of notifications and information which are not contained in officially registered Client records. Otherwise, the Service Provider shall not be liable for any consequences arising from the failure to report such changes.<\/p>\n

                            This particularly applies to contact details provided for the purpose of notifying the Client in accordance with applicable regulations and these General Terms and Conditions, including postal address, telephone number, email address, and similar contact information.<\/p>\n

                            The Client shall also be obliged to respond to an interview or communication request whenever the Service Provider determines that such communication is necessary and to provide relevant information.<\/p>\n

                            Article 33<\/b><\/p>\n

                            Written communication between the Service Provider and the Client shall be conducted using the postal and\/or electronic address provided by the Client to the Service Provider, or by sending SMS messages to the mobile telephone number provided by the Client.<\/p>\n

                            If the Client fails to timely notify the Service Provider of changes to their residence address, registered address, headquarters, or any other information that may affect proper delivery of notifications, all notifications (including, but not limited to, examination dates, lectures, course status, translation status, etc.) shall be deemed duly delivered if sent to the last address provided by the Client to the Service Provider.<\/p>\n

                            The obligation of the Service Provider arising from such notification shall be deemed fulfilled:<\/p>\n

                            \u2013 on the date the written material or postal item is handed over to the postal service for delivery by registered mail;
                            \n\u2013 on the date the written material or shipment is handed over to a company registered and engaged by the Service Provider for delivery;
                            \n\u2013 on the date of electronic delivery through a permanent data storage medium enabling the retention of information, including email or SMS sent to the contact details provided by the Client;
                            \n\u2013 on the date of delivery by any other method selected by the Service Provider where otherwise not agreed with the Client.<\/p>\n

                            The Client shall bear all consequences resulting from failure to fulfil the obligations set out in the preceding paragraph.<\/p>\n

                            If a postal item or electronic message sent to the Client is returned to the Service Provider due to incorrect information provided by the Client or failure to update such information, the Service Provider may cease sending written or electronic communications until the Client provides updated or accurate delivery information.<\/p>\n

                            If the Service Provider determines that registered telephone numbers, email addresses, fax numbers, or other electronic contact details do not belong to the Client or are invalid, the Service Provider shall no longer be obliged to notify the Client using such contact details.<\/p>\n

                            In such circumstances, the Client shall be deemed properly notified if the Service Provider has delivered the notification to the last known and reported address, email address, or mobile telephone number.<\/p>\n

                            Article 34<\/b><\/p>\n

                            Documents, notifications, and instructions submitted by the Client to the Service Provider must be clear, complete, and unambiguous, and must be legibly completed or written, including all subsequent amendments and supplements to the original requests.<\/p>\n

                            Any amendments or supplements to requests must contain a clear reference to the original request to which the amendment or supplement relates.<\/p>\n

                            The Client shall be liable for any damage arising from failure to comply with the notification obligations set out in Articles 32 and 33.<\/p>\n

                            Instructions Provided to the Service Provider<\/b><\/p>\n

                            Article 35<\/b><\/p>\n

                            Client requests processed on the basis of written instructions must be legible, clear, and unambiguous, submitted in writing or by another permitted method, in accordance with applicable laws, regulations, and acts of the Service Provider.<\/p>\n

                            If the Service Provider considers that it is unable to execute a request, it shall notify the Client within a reasonable or legally prescribed period.<\/p>\n

                            The Service Provider shall not be liable for damage arising from execution of an instruction where such damage results from the need to additionally verify insufficiently precise instructions.<\/p>\n

                            The Service Provider shall not be liable for damage if, when executing an instruction, it acted with the level of care normally expected in such circumstances.<\/p>\n

                            Article 36<\/b><\/p>\n

                            The Client shall complete all forms prescribed by the Service Provider in full whenever necessary to enable immediate processing of the instruction contained in such form.<\/p>\n

                            The Service Provider shall have the right not to execute instructions submitted on forms that have not been prepared or approved by the Service Provider.<\/p>\n

                            In the event of inaccurate or incomplete information provided by the Client, the Service Provider shall not be liable for any loss or damage arising from such action or omission.<\/p>\n

                            Article 37<\/b><\/p>\n

                            If the Client requests urgent execution of an instruction or request, the Client must specifically notify the Service Provider thereof at the same time as submitting such instruction.<\/p>\n

                            Article 38<\/b><\/p>\n

                            The Client shall, without delay, verify the accuracy of information contained in agreements and other documentation relating to the implementation of the Client\u2019s requests, as well as all other notifications received from the Service Provider.<\/p>\n

                            The Client shall notify the Service Provider of any identified irregularities for the purpose of reconciliation and\/or correction.<\/p>\n

                            Client Complaints and Other Claims<\/b><\/p>\n

                            Article 39<\/b><\/p>\n

                            If the Client believes that the Service Provider has failed to comply with obligations arising from the concluded Agreement, good business practices, or these General Terms and Conditions, the Client may submit a complaint to the Service Provider in writing, electronically, or in person.<\/p>\n

                            Article 40<\/b><\/p>\n

                            The Client shall have the right to submit a written complaint to the Service Provider (hereinafter: the \u201cComplaint\u201d) if the Client believes that the Service Provider has failed to comply with provisions of the Consumer Protection Act or other regulations governing these services, these General Terms and Conditions of Business, good business practices relating to such services, or obligations arising from the agreement concluded with the Client.<\/p>\n

                            The Client shall have the right to submit a Complaint within 8 days from the date on which the Client\u2019s right or legal interest was violated.<\/p>\n

                            The Service Provider shall provide the Client with a clear and understandable written response to the Complaint no later than 8 days from the date of receipt of the Complaint.<\/p>\n

                            The response shall also inform the Client of their right to submit a complaint to the competent institution in accordance with the Consumer Protection Act.<\/p>\n

                            Exceptionally, where the Service Provider, due to objective reasons beyond its control, is unable to provide a response within the period stated above, such period may be extended by an additional maximum period of 8 days.<\/p>\n

                            In such case, the Service Provider shall notify the Client in writing within 8 days from receipt of the Complaint, clearly stating the reasons why it was unable to provide a response within the initial period and specifying the final deadline for providing the response.<\/p>\n

                            The Service Provider may not charge the Client who submitted a Complaint any fee or other costs related to handling the Complaint.<\/p>\n

                            Article 41<\/b><\/p>\n

                            If the Client is dissatisfied with the response to the Complaint or if such response has not been provided within the deadline specified in the preceding Article, the Client and the Service Provider may, prior to initiating court proceedings, resolve the dispute through out-of-court dispute resolution, in accordance with the Consumer Protection Act.<\/p>\n

                            The competent body for out-of-court dispute resolution shall be determined in accordance with the Consumer Protection Act.<\/p>\n

                            Article 42<\/b><\/p>\n

                            The bodies referred to in the preceding Article shall conduct mediation proceedings in accordance with the Law on Mediation in Dispute Resolution.<\/p>\n

                            In the event of a dispute, the Client and the Service Provider shall be obliged to attempt to resolve the disputed matter through mediation before initiating court proceedings.<\/p>\n

                            The mediation procedure shall be initiated by submitting a proposal for the conclusion of an agreement to participate in mediation.<\/p>\n

                            When one party submits such a proposal, the other party shall provide a written response regarding the proposal within 15 days from the date of receipt of the proposal.<\/p>\n

                            The mediation procedure shall be deemed initiated upon conclusion of the agreement to participate in mediation.<\/p>\n

                            During the mediation procedure, the Client and the Service Provider shall endeavour to resolve all disputed issues amicably and in accordance with good business practices.<\/p>\n

                            If the parties reach an agreement and resolve all disputed matters, the Service Provider and the Client shall conclude an agreement on resolving the dispute through mediation.<\/p>\n

                            If the Service Provider and the Client fail to reach an agreement during the mediation procedure, the mediation procedure shall be terminated. Each party may exercise its rights before the court having subject-matter and territorial jurisdiction.<\/p>\n

                            The mediation procedure shall be further regulated by the Law on Mediation in Dispute Resolution.<\/p>\n

                            Article 43<\/b><\/p>\n

                            In the event that the Client has objections regarding documents received from the Service Provider, the Client must submit a complaint to the Service Provider no later than 8 days from the date of receipt of the disputed document or from the date on which the grounds for the complaint became known.<\/p>\n

                            The Service Provider shall provide a written response to the Client who submitted the complaint within 8 days from the date of receipt of the complaint.<\/p>\n

                            The Service Provider shall provide the Client with written confirmation of receipt of the complaint or confirm receipt electronically.<\/p>\n

                            The Service Provider shall maintain records of received complaints and shall retain such records for a minimum period of two years from the date on which the Client\u2019s complaint was submitted.<\/p>\n

                            The method of submitting complaints relating to services within the scope of the Service Provider\u2019s activities shall be further regulated by applicable legislation governing such matters.<\/p>\n

                            If the Client fails to submit a complaint within the prescribed deadlines, it shall be deemed that the Client agrees with the content of the documents received from the Service Provider.<\/p>\n

                            The Service Provider shall not be liable for any adverse consequences arising from the Client\u2019s delay in submitting a complaint.<\/p>\n

                            Article 44<\/b><\/p>\n

                            The Client shall notify the Service Provider without delay if the Client has not received, within the expected timeframe, any document which the Service Provider was required to deliver under the Agreement (as agreed during preparation of the request).<\/p>\n

                            The Service Provider shall not be liable for any damage that may arise due to failure to receive such document if the Client has not informed the Service Provider of such failure without delay.<\/p>\n

                            Failure by the Client to Fulfil Contractual Obligations and Termination of the Agreement<\/b><\/p>\n

                            Article 45<\/b><\/p>\n

                            If the Client, even after receiving a notification, fails to settle due obligations, the Service Provider shall have the right to declare its claim immediately due and payable and to demand payment of the entire outstanding amount.<\/p>\n

                            Such notification shall be prepared by the Service Provider in writing and shall include the reasons for termination of the Agreement and\/or collection of the outstanding claim.<\/p>\n

                            Article 46<\/b><\/p>\n

                            Costs incurred by the Service Provider in any potential court proceedings shall be recovered in accordance with the court\u2019s decision.<\/p>\n

                            All judicial or extrajudicial costs incurred by the Service Provider in connection with court proceedings or disputes between the Client and a third party shall be borne by the Client.<\/p>\n

                            The Client shall bear all costs incurred by the Service Provider for the purpose of collecting outstanding claims owed by the Client.<\/p>\n

                            Article 47<\/b><\/p>\n

                            The Client and the Service Provider may terminate their contractual relationship in accordance with the provisions of these General Terms and Conditions and the specific terms defined in the individual agreement.<\/p>\n

                            The legal effect of termination of the contractual relationship shall commence on the date of the termination agreement or on the date of receipt of the termination notice, unless expressly agreed otherwise.<\/p>\n

                            Article 48<\/b><\/p>\n

                            In relation to the services and activities it performs, the Service Provider may terminate the contractual relationship, even where such termination is not expressly defined in the Agreement, in the following cases and manner:<\/p>\n

                            \u2013 where the current account of a legal entity remains continuously overdrawn without incoming funds for a period of one year or is blocked;<\/p>\n

                            \u2013 where the current\/payment account remains continuously overdrawn without incoming funds for a period of up to one year or is blocked.<\/p>\n

                            Article 49<\/b><\/p>\n

                            In all business relationships, the Service Provider may terminate the contractual relationship, even where such termination is not expressly defined in the Agreement, in the following cases:<\/p>\n

                            \u2013 where the Client fails to comply with the requirements of applicable regulations and the Service Provider\u2019s internal procedures relating to customer identification, due diligence, prevention of money laundering, and terrorist financing;<\/p>\n

                            \u2013 where, according to assessments made by the Service Provider\u2019s professional departments, a significant reputational risk is identified in connection with the Client and\/or persons associated with the Client;<\/p>\n

                            \u2013 where an investigation procedure is conducted against the Client or persons associated with the Client which may significantly endanger the Service Provider\u2019s operations, or where the Service Provider obtains information regarding the Client or associated persons indicating a possible risk of financial crime, abuse, or other unlawful conduct by the Client;<\/p>\n

                            \u2013 where the Client fails to comply with one or more conditions stated in the Agreement or these General Terms and Conditions.<\/p>\n

                            Client Identification<\/b><\/p>\n

                            Article 50<\/b><\/p>\n

                            In accordance with applicable regulations and the Service Provider\u2019s internal procedures, the Client shall be obliged to submit certain information and documentation:<\/p>\n

                            \u2013 before establishing any business relationship with the Service Provider;
                            \n\u2013 upon enrolment in a course;
                            \n\u2013 upon enrolment in professional training.<\/p>\n

                            The Service Provider reserves the right to refuse business cooperation with the Client where the submitted documentation does not comply with the Service Provider\u2019s requirements.<\/p>\n

                            In addition to the list of required documentation, the Service Provider reserves the right to request additional documentation and information from the Client as a condition for establishing a business relationship.<\/p>\n

                            The Service Provider may request additional documentation from the Client for the purpose of fulfilling a request, in accordance with applicable regulations governing the relevant matter.<\/p>\n

                            Special Provisions Relating to Candidates and Course Participants<\/b><\/p>\n

                            Article 51<\/b><\/p>\n

                            Language Courses and Tutoring Organised by the Service Provider<\/b><\/b><\/p>\n

                            Language courses and tutoring organised and delivered by the Service Provider shall be conducted in accordance with applicable legislation governing this area, in accordance with its educational programmes, available teaching staff, and technical capacities.<\/p>\n

                            The regulations defining the standards for enrolment, examinations, issuance of certificates, confirmations, or other documents following completion of a language course and successful examination shall depend on the language course curriculum and programme, as well as the age of the participants and candidates.<\/p>\n

                            The Service Provider conducting language training and examinations shall be required to possess appropriate qualifications and comply with the required standards in accordance with applicable laws and regulations governing this area.<\/p>\n

                            Detailed information regarding the documentation required for enrolment of candidates and participants, language courses, examination procedures, and conditions for issuing certificates, confirmations, or other documents may be found on the Service Provider\u2019s website.<\/p>\n

                            Article 52<\/b><\/p>\n

                            Withdrawal by Participants and Candidates<\/b><\/b><\/p>\n

                            Participants and candidates (hereinafter: the \u201cClient\u201d) shall be obliged to enter into an agreement with the Service Provider or make payment to the Service Provider\u2019s bank account on the date of the scheduled lesson, or after a specified number of completed lessons, in accordance with the agreed arrangement.<\/p>\n

                            Upon payment or signing of the Agreement, a binding obligation shall arise between both parties, defining the mutual rights and obligations of the Service Provider and the Client.<\/p>\n

                            Withdrawal by the Client or withdrawal by the Service Provider after signing the Agreement shall be governed by the provisions of the Agreement.<\/p>\n

                            Withdrawal by the Client or withdrawal by the Service Provider after payment by the Client shall be governed by these General Terms and Conditions of Business.<\/p>\n

                            For all matters not specifically regulated by the Agreement, the provisions of these General Terms and Conditions of Business, as well as the internal acts and regulations of the Service Provider, shall apply.<\/p>\n

                            If, after signing the Agreement, the Client fails to use the defined services in accordance with the agreed schedule specified in the Agreement, the Client shall not be entitled to a refund and shall remain obliged to pay the agreed amount in full.<\/p>\n

                            If a candidate or participant, after making payment based on an invoice or pro forma invoice, fails to use the defined services, such person shall not be entitled to a refund and shall remain obliged to pay the amount stated in the invoice or pro forma invoice in full.<\/p>\n

                            Withdrawal by the Client Before Commencement of Services<\/b><\/p>\n

                            Where the Client withdraws their request relating to services after signing the Agreement or making payment on the date of the scheduled lesson or based on a pro forma invoice, but before the Client begins using the services, the Client shall be entitled to a refund of the amount paid, reduced by the administrative costs of the Service Provider.<\/p>\n

                            Administrative costs shall amount to 20% of the value of the signed Agreement or 20% of the amount stated in the pro forma invoice or invoice on the basis of which payment was made.<\/p>\n

                            In order to exercise the rights under this paragraph, the Client must submit a written request for withdrawal to the Service Provider no later than 24 hours before the commencement of use of the services or no later than 8 days after signing the Agreement or making payment.<\/p>\n

                            Withdrawal by the Client After Commencement of Services<\/b><\/p>\n

                            Where the Client withdraws their request relating to services after signing the Agreement or making payment, at the time when the Client has already commenced using the services, the Client shall be entitled to a refund of the amount paid, reduced by administrative costs and the costs of services performed up to the date of withdrawal.<\/p>\n

                            Administrative costs shall amount to 20% of the value of the signed Agreement or 20% of the amount stated in the pro forma invoice or invoice on the basis of which payment was made.<\/p>\n

                            In such case, a calculation shall be performed to determine whether the Client is entitled to a refund or whether the Client is obliged to make an additional payment up to the value of services actually provided by the Service Provider up to the date of withdrawal.<\/p>\n

                            In order to exercise the rights under this paragraph, the Client must submit a written withdrawal request to the Service Provider.<\/p>\n

                            If the Client fails to submit such withdrawal request, it shall be deemed that the Client agrees for the requested services to be provided in accordance with the Agreement or these General Terms and Conditions of Business.<\/p>\n

                            Withdrawal by the Client After Completion of Services<\/b><\/p>\n

                            Where the Service Provider has completed the Client\u2019s request following payment or signing of the Agreement (i.e., fully performed the services in accordance with the Agreement or in accordance with the issued pro forma invoice or invoice), the Client shall lose the right to withdraw from the request relating to such services.<\/p>\n

                            If the Client nevertheless withdraws, the Client shall not be entitled to a refund of the amount paid and shall remain obliged to pay any difference between the amount already paid and the full amount of services defined in the Agreement or stated on the invoice.<\/p>\n

                            Withdrawal from a Distance Contract<\/b><\/p>\n

                            If the contract has been concluded via the internet or another means of distance communication, the Client who has the status of a consumer shall exercise the right of withdrawal from the contract in accordance with the Consumer Protection Act of the Republic of Serbia.<\/p>\n

                            If the Client requests that the provision of the service begin before the expiry of the statutory withdrawal period, the Client shall be deemed to have given an explicit prior request for the commencement of service provision in accordance with the law.<\/p>\n

                            Where the service has been fully performed based on the consumer\u2019s prior explicit request and consent in accordance with the law, the right of withdrawal may cease to apply to the extent provided for by applicable regulations.<\/p>\n

                            The provisions of this Article shall apply only to the extent that the right of withdrawal is provided for under the applicable regulations of the Republic of Serbia.<\/p>\n

                            Withdrawal by the Service Provider After Signing the Agreement or Receiving Payment<\/b><\/p>\n

                            Where, after signing the Agreement for provision of services or after receiving payment from the Client, the Service Provider withdraws from providing the services due to justified reasons, force majeure, or business policy considerations, whether before commencement, during performance, or after completion of the requested services, the Client may be entitled to a refund of the amount paid.<\/p>\n

                            The calculation shall be made up to the date of withdrawal by the Service Provider, and it shall be determined whether the Client is entitled to a refund or whether the Client is obliged to make an additional payment up to the value of services performed by the Service Provider up to the date of withdrawal.<\/p>\n

                            Where the Service Provider withdraws from performance in accordance with this Article, the Client shall not be entitled to claim reimbursement of expenses or compensation for damages.<\/p>\n

                            Article 53<\/b><\/p>\n

                            Issuance of Certificates, Confirmations, and Other Documents<\/b><\/b><\/p>\n

                            Participants and candidates who successfully complete courses and pass the final test with a minimum score of 70% shall acquire the right to receive a certificate.<\/p>\n

                            The Service Provider shall issue the Client with the relevant document referred to in this Article in accordance with applicable legislation governing this area and the internal acts of the Service Provider.<\/p>\n

                            The issuance of certificates, confirmations, or other documents by the Service Provider to participants or candidates shall take place once the conditions prescribed by this Article have been fulfilled, and no later than 30 days from the date on which such conditions were met.<\/p>\n

                            Article 54<\/b><\/p>\n

                            Individual Lessons<\/b><\/b><\/p>\n

                            A participant may attend individual courses, training programmes, and individual lessons (hereinafter: \u201cIndividual Lessons\u201d).<\/p>\n

                            If, due to justified reasons, the participant is unable to attend an Individual Lesson, the participant shall notify the Service Provider no later than 24 hours before the scheduled time of the Individual Lesson.<\/p>\n

                            If the participant fails to notify the Service Provider within this timeframe, the Individual Lesson shall be deemed to have been held at the scheduled time.<\/p>\n

                            Article 55<\/b><\/p>\n

                            Price List of Services<\/b><\/b><\/p>\n

                            The price list of services is transparent and available on the Service Provider\u2019s website.<\/p>\n

                            Article 56<\/b><\/p>\n

                            Other Provisions<\/b><\/b><\/p>\n

                            For all matters not regulated by these General Terms and Conditions, the provisions of applicable legislation governing and defining the area of cooperation and the business relationship between Clients and the Service Provider shall apply.<\/p>\n

                            In the event of adoption of new regulations or amendments and\/or supplements to applicable legislation governing and defining the area of cooperation and the business relationship between Clients and the Service Provider, such provisions shall directly apply to the contractual rights and obligations of the Service Provider and the Client until the relevant amendments to these General Terms and Conditions of Business are adopted.<\/p>\n

                            Article 57<\/b><\/p>\n

                            Application of the Service Provider\u2019s General Terms and Conditions of Business<\/b><\/b><\/p>\n

                            The General Terms and Conditions of Business shall be adopted by the Service Provider.<\/p>\n

                            The General Terms and Conditions of Business shall be published on the Service Provider\u2019s website.<\/p>\n

                            These General Terms and Conditions of Business shall apply from the date of publication.<\/p>\n

                            Article 58<\/b><\/p>\n

                            Final Provisions<\/b><\/p>\n

                            These General Terms and Conditions constitute an integral part of every contract concluded between the Service Provider and the Client, unless expressly agreed otherwise.<\/p>\n

                            These General Terms and Conditions are available in Serbian and English.<\/p>\n

                            In the event of discrepancies between language versions, the Serbian version shall prevail for contractual relationships governed by the laws of the Republic of Serbia.<\/p>\n<\/div><\/div><\/div><\/div><\/div>","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-13580","page","type-page","status-publish","hentry"],"yoast_head":"\nGeneral Terms and Conditions of Business - RDVNC<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/radovanac.com\/sr\/general-terms-and-conditions-of-business\/\" \/>\n<meta property=\"og:locale\" content=\"sr_RS\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"General Terms and Conditions of Business - 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